Educational Assistant-Casual

Overview

College and Career Readiness at Waukesha County Technical College is hiring an Educational Assistant to provide technical, clerical, and academic support to teachers, staff, and students in the Adult Basic Education and English Language Learner programs. The role supports student success by assisting learners in meeting their educational goals.

• Serve as a point of contact for students and assist them in accessing, using, navigating and understanding a variety of computer software and applications related to education needs, finding educational resources, completing academic assignments, and academic testing. Provide support to teachers and other staff members as it relates to students.
• Install, update, maintain, and troubleshoot computers, software and printers.
• Register students, run reports, and enter test scores using College information system. Maintain student files.
• Assist students with finding other resources around campus or in the community to support their retention and transition to post‑secondary education.
• Participate in committees, on teams or sub‑teams and/or meetings that include technology and/or administrative support.
• Provide reception support (answer and screen telephone calls, greet and interact with staff, students, community members, public school counselors; respond to general inquiries as needed).
• Maintain current professional and technical knowledge in the field through professional education and activities. Learn new software and teach others how to use it, as appropriate.
• Participate in and contribute to assignments and special projects of a similar nature and level.

• Advanced knowledge of Internet, web technologies, electronic mail, office applications such as word processing, spreadsheets, presentation, publishing, database software, current operating systems software and computer hardware.
• Familiarity with Adult Basic Education.
• Experience working with English Language Learners.
• Effective interpersonal communication skills in speaking, writing and listening.
• Attention to detail, completing and maintaining a high level of accuracy.
• Demonstrated ability to troubleshoot and perform routine maintenance on computer equipment and peripheral devices.
• Ability to manage time, organize and prioritize work, and adapt to changing priorities while working on several projects at a time.
• Ability to apply critical thinking and problem‑solving skills to work processes.
• Ability to work independently, as part of a team and/or with minimal supervision.

• Associate degree in computer technology, computer support or equivalent, or in education.
• Experience working with people from diverse backgrounds and socioeconomic groups. Experience working with adults.
• Experience in a variety of equipment set‑up and maintenance; installing, and updating computer software applications, and experience troubleshooting computer issues.

This is a part‑time, casual position up to 14 hours per week, not eligible for benefits. Preferred hours are Monday through Thursday, 4:30 pm – 8:00 pm, although hours can be flexible.