Associate Director, Advising

The Associate Director, Advising works with the Dean of Advising & Career Pathways to provide daily operational direction to Academic Advisors and New Student Advisors. The Associate Director is closely involved in supervising, training, onboarding, and developing advising team members and assists with developing policies and procedures for the Advising department. This position supports advising staff and students in conflict resolution, coordinates career and employer partnerships, and oversees the caseload standards, early alert response, and warm handoff processes connecting New Student Advisor caseloads to ongoing Academic Advisors or Academic/Career Advisors.

The Associate Director works collaboratively with academic leadership, faculty, employers, and support staff throughout the College and serves in the Dean's absence.

This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of the job. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated on this description.

• Provide daily operational direction to all advising staff across Academic Advisor and New Student Advisor functions, coordinating workload, resolving process issues, and ensuring consistent practice across the unit
• Directly and formally supervise Academic Advisors and New Student Advisors, including hiring, orienting, training, coaching, evaluating, developing, and recommending personnel actions in accordance with College policies, procedures, and other guiding agreements
• Collaborate with other administrative and academic departments as needed to improve advising process and services; function as an expert on advising-related inquiries; serve on committees as needed
• Advise program students. Serve as back-up for the advising staff as needed
• Contribute to the conceptualization, development, and implementation of strategic initiatives to ensure alignment of strategy and operations of advising processes
• Participate in the campus-wide advising community, providing input to leadership regarding the development of advising and student success programs
• Maintain expertise with advising curriculum and may assist in developing and recommending exceptions for policy and curriculum
• Provide clear, consistent communication with colleagues and broader audiences to collaborate and articulate advising goals
• Oversee advising communication to students
• Identify any technical problems and work toward resolutions
• Support the Dean in making budgetary decisions. Serve as a backup for decisions and approvals, as needed

• Establish and periodically revise the caseload standard for New Student Advisor and Academic Advisors staff based on institutional retention data, new student service volume, and state needs
• Design and administer the early alert response protocol and the warm handoff protocol transitioning students from New Student Advisor caseloads to ongoing Academic Advisor or Academic/Career Advisor staff as their first semester concludes
• Serve as the escalation point for complex new student cases and cross-departmental coordination issues

• Competency and experience working in diverse environments, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, ability, gender, sexuality, and ethnic backgrounds and identities
• Demonstrated a high degree of professionalism, discretion, and judgment
• Effective verbal, listening, writing, problem-solving, critical thinking,…