Hotel General Manager Service Hotel, Conference Center & Water Park

Hotel General Manager – Full-Service Hotel, Conference Center & Water Park

The Ingleside Hotel in Pewaukee, Wisconsin is seeking an experienced Hotel General Manager to lead one of Wisconsin's most distinctive independent hospitality properties.

The Ingleside is a full-service hotel and regional gathering place with 194 guest rooms, 40,000 square feet of flexible meeting and ballroom space, an onsite restaurant, Springs Water Park, and major seasonal events including Country Christmas. Located in Lake Country just outside Milwaukee, the property serves business, group, wedding, leisure, dining, waterpark, and seasonal event guests throughout the year.

This is a strong opportunity for a hospitality leader who has successfully led a full-service hotel, conference hotel, resort, or similarly complex property and is ready to take ownership of a high-visibility independent asset.

The General Manager reports to the President of Hospitality and is responsible for total property performance, including hotel operations, guest experience, conference and event execution, food and beverage, waterpark operations, seasonal attractions, team leadership, sales growth, financial results, asset care, and community presence.

The General Manager will provide visible, hands-on leadership across the full property while developing a strong department-head team and maintaining a culture of genuine and caring service.

Key responsibilities include:

• Lead total property operations for the hotel, conference and event space, restaurant, waterpark, and seasonal events.
• Strengthen sales performance, with a focus on growing group, conference, wedding, leisure, and local market business.
• Partner closely with sales, revenue, marketing, and operations leaders to improve business mix, pace, profitability, and guest experience.
• Build, coach, and hold accountable a strong leadership team across rooms, food and beverage, events, sales, waterpark, engineering, housekeeping, and guest services.
• Maintain high standards for service, cleanliness, safety, asset protection, preventative maintenance, and overall property presentation.
• Own financial performance, including budgeting, forecasting, labor management, revenue growth, expense control, flow-through, and margin improvement.
• Create a positive, motivating work environment where team members are developed, supported, and held to clear expectations.
• Represent the hotel professionally in the local community, hospitality industry, and with key business partners.
• Ensure guest feedback is addressed with urgency, professionalism, and a commitment to continuous improvement.
• Protect the property, its reputation, and its long-term value through sound operational judgment and owner-minded decision making.

Required experience:

• General Manager experience in a full-service hotel, conference hotel, resort, or comparable complex hospitality property.
• Strong background leading a property with meaningful group, conference, banquet, wedding, or event business.
• Demonstrated success growing sales, improving business mix, and partnering effectively with sales and revenue teams.
• Strong financial acumen, including P&L ownership, budgeting, forecasting, labor management, and expense control.
• Proven ability to lead department heads, build accountability, and develop hospitality talent.
• Strong guest-service standards and the ability to balance service excellence with disciplined operating performance.
• Excellent communication, relationship-building, and problem-solving skills.
• Willingness to maintain a visible, engaged leadership presence across a 24/7 hospitality operation.

Preferred experience:

• Resort, waterpark, entertainment, attraction, or seasonal event experience.
• Independent hotel experience.
• Food and beverage leadership experience.
• Experience leading a property through sales growth, repositioning, competitive market pressure, or business mix improvement.
• Hospitality degree or related education.

Compensation and benefits:

The anticipated base salary range is $130,000 to $185,000, based on experience and qualifications. The role is also eligible for an annual incentive opportunity.

Relocation assistance is available for the selected candidate.

Full-time benefits include health, dental, and vision insurance; company-paid basic life insurance and short-term/long-term disability; flexible spending account access; additional life insurance options; paid time off; 401(k) matching retirement plan; restaurant and hotel discounts; discounted waterpark entry; pet insurance; and employee/family events.

Qualified applicants must be able to complete a pre-employment background check. The Ingleside Hotel is a drug free workplace.

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. EOE/M/F/D/V/SO