Specialist, IT​/Tech, IT Business Analyst

Specialist I

Wisconsin Electric Power, a subsidiary of WEC Energy Group, is seeking a Specialist I in our Pewaukee, Wisconsin location. This position offers flexibility for a hybrid work arrangement (remote/on-site). This is a job family posting (Specialist I, Specialist II, Specialist III, Principal Specialist) where experience will be the determining factor.

About Us WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don't just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you're talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Summary The responsibilities of the Work Management Specialist I/II/III and Principal are to support Customer Service and Operations (CSO) by performing business analysis to support the business decision-making needs of CSO. The WM Specialist assists in formulating and defining system scope and objectives with an understanding of business systems and processes. Also responsible for the implementation and configuration of enhancements to new and existing systems.

The WM Specialist defines specifications, conducts testing and assists in developing recommendations to solve problems related to business system operations. This position has a role during storm restoration events.

Job Responsibilities Assists in building and maintaining business systems through a system development life cycle. Following established procedures, ensures systems are operating as designed, evaluates requests for changes to the system, provides routine system maintenance, documents system processes and procedures, suggests system improvements and makes daily decisions involving direct application of technical knowledge to system issues. Typically works on simple to moderately complex and smaller and more defined system projects to assess and refine user requirements and specifications, formulate solutions, develop test plans, conduct testing, and implement systems and system improvements.

Articulates customer and technology requirements into structured documents and communications with customers and IT specialists such that the requirements from the customer and from IT can clearly be understood by the others. Typically assists more experienced business analysts in developing business cases for improving and/or developing systems. Maintains relationships with other IT areas. May assist in managing relationships with outside vendors.

Follows standard procedures to ensure business systems are operating at an acceptable level of quality. Regularly monitors the use of routine controls (i.e., system uptime, batches, reports, queries), and assists end users in developing reports and/or database queries. Handles simple inquiries regarding the technical aspects of business systems by providing assistance to and coordinating work with IT staff and other business units.

Follows standard procedures to provide functional and end‐user support including end‐user assistance, system maintenance, and troubleshooting. Assists in developing and rolling out system application training materials for technical, departmental and end users. Maintains system documentation that supports system initiatives through manuals, lesson plans and procedures. May update system documentation under the guidance of more experienced business analysts.

Minimu…