Shift Manager - Pewaukee

Position: Shift Manager - Full Time Pewaukee
The Shift Manager supports daily store operations by providing on-site leadership during assigned shifts and serves as an extension of the Store Manager and Assistant Store Manager. This role rotates between supervising front-of-house operations (cashiers, customer service, voucher assistance, cash office) and back-room operations (sorting, pricing, production, and donations). The Shift Manager helps carry out the Store Manager’s direction by ensuring operational efficiency, a positive customer experience, staff and volunteer engagement, and consistent alignment with the organization’s mission and values.

Serve as the acting manager on duty during assigned shifts

Provide direction, coaching, and support to staff and volunteers

Ensure staffing coverage, break compliance, and smooth shift transitions

Model professionalism, accountability, and mission-driven service

Supervise cashiers and customer service staff

Ensure accurate cash handling, register balancing, and opening/closing procedures

Address customer concerns, returns, and voucher as needed

Oversee donation intake, sorting, pricing, and production flow Ensure safety standards and efficient workflow in the back room Monitor productivity goals and support timely replenishment to the sales floor

Maintain organization of inventory, supplies, and processing areas

Provide hands-on support as needed to meet daily production targets

Maintain a clean, organized, and welcoming sales floor

Support merchandising standards and sales initiatives

High school diploma or equivalent1–3 years of retail or supervisory experience (thrift or non-profit preferred)
Ability to lead teams in a fast-paced environment

Strong communication and customer service skills

Ability to work flexible schedules, including weekends and evenings
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