Technical Sales

Inside Sales Representative — Fluid Power & Industrial Distribution

Job Location:

Pewaukee, WI 53072 – Position Type:
Full Time.

Ritter Tech, an MCE Company

At Ritter Tech, our Inside Sales Representatives are critical partners for our most demanding customers. Based out of our Bolingbrook, IL location, you will work side by side with our outside sales team handling everything from quotes and order processing to technical consultation, inventory forecasting, and vendor managed inventory reviews. You will be the person customers trust to know their account, anticipate their needs, and get it done, backed by one of Parker Hannifin's largest distributors in the U.S. and the full resources of MCE.

If you are organized, technically curious, and thrive in a fast-paced environment where the work is never the same twice, this is a role you can build a career in.

• Medical, dental, and vision coverage.
• Company‑paid life, AD&D, and short‑ and long‑term disability insurance.
• 401(k) with a generous company match.
• Generous PTO and paid holidays.
• Tuition reimbursement — we invest in your development.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Voluntary benefit products.

• Serve as the inside technical partner for a dedicated set of complex accounts, understanding their unique requirements and ensuring every order, quote, and delivery meets expectations.
• Manage inbound and outbound customer communication promptly and professionally, building trust through consistent and reliable service.
• Partner with the outside sales team to support long‑term account planning, forecasting, and growth strategies.

• Process quotes and orders accurately and efficiently, with a sharp eye for customer‑specific requirements and configurations.
• Provide technical consultation to customers on fluid power systems, hydraulic and pneumatic components, and related solutions.
• Monitor open orders for on‑time delivery against customer commitments, flagging issues proactively before they escalate.
• Engage with Ritter Tech's engineering and application teams as needed on complex or custom requirements.

• Forecast inventory purchases based on customer demand patterns to ensure product availability and minimize lead‑time surprises.
• Conduct Vendor Managed Inventory (VMI) reviews for assigned accounts to keep stock levels optimized and replenishment on track.
• Maintain accurate records in CRM and ERP systems, keeping account activity, order status, and customer details current.

• 3+ years of inside sales, account management, or technical customer service experience.
• Strong proficiency with Microsoft Office (Outlook, Excel, Word) and experience with ERP and/or CRM platforms.
• Organized and detail‑oriented, able to manage multiple complex accounts simultaneously without losing accuracy.
• Clear, professional communicator who can build rapport quickly and navigate customer challenges calmly.
• High school diploma or equivalent; relevant experience is what matters most.

• Knowledge of fluid power systems, hydraulics, pneumatics, or related components.
• Fluid power systems training or certifications.
• 5+ years of customer success or technical inside sales experience.
• Familiarity with the MRO (maintenance, repair, and operations) industry.
• Bachelor's degree in business, engineering, or a related field.

Ritter Tech and MCE are proud Equal Opportunity Employers. We welcome applicants of all backgrounds, experiences, and identities.