Inside Sales Representative-Technical; Parts pricing

Inside Sales Representative in Pewaukee, WI!

The Inside Sales Representative will be responsible for order processing and sales-related support to both internal and external customers. In this role, the incumbent will also provide legendary customer service which includes prompt and thorough responses to customer inquiries while coordinating all aspects of order management from pricing & quoting, order entry, delivery, and invoicing.

• Quotations: Receives customer inquiries from internal or external sources. Verifies/identifies parts against original pump specifications. Obtains current part costs (as needed), checks pattern availability (as appropriate) and develops current sell prices based on established margin levels. Maintains accurate records for all costs and selling prices. Prepares and sends proposals to internal or external customers
• Order Management: Receives orders from customers and reviews them for accuracy against the proposal. Coordinates with Order Management team to gather required customer information to enter and process orders. Coordinate with order entry personnel to ensure proper processing of the orders. Back-up order entry personnel as needed. Maintains virtual customer files with sales contracts and other information.
• Sales Support: Provide price & availability, formal quotations and other pre and post order support functions for Flygt AC products and services. Additional duties and responsibilities may be required based on organizational needs.

• Bachelor's in mechanical engineering degree, preferably in a technical field OR 2+ years of equivalent work experience in a customer support position, ideally within a manufacturing environment.
• Strong communication skills, both written and oral. Prior experience providing customer support and supporting projects.
• Technical aptitude: ability to understand bills of materials and technical drawings, mechanical ability and parts pricing
• Basic Math Skills.
• Able to engage with suppliers to obtain quotations and support parts and service proposals.
• Ability to work in a fast-paced environment with a diverse workforce and customer base in a matrixed organization
• Basic Knowledge of SAP ERP.
• Proficient in the use of Microsoft Office, especially Word and Excel.

Proud to be an Equal Employment Opportunity (including disability and veterans) and an affirmative action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed.