Route Sales Associate

Job Details

Level: Entry

Job Location:

Pewaukee, WI 53072
Position Type:
Full Time
Education Level: High School or GED
Salary Range: $20.00 - $22.00 Hourly

Travel Percentage :
Local Driving Required

Job Shift: Day
Job Category:
Sales & Marketing

Typical

Work Schedule:

Monday - Friday, 7:00 am - 3:30 pm, Overtime When Needed

Driving Requirements:
Valid Driver's License required; must complete a successful DOT physical.

• Deliver, replenish, and rotate beverage station products on each call when assigned to a route.
• Ensure equipment is clean and in working order, executing a minimum of one Cup Quality Check per day.
• Escalate customer issues quickly to the Area Route Manager (ARM) and ensure customer satisfaction.
• Ensure all customers on a daily set schedule receive delivery and service as required.
• Manage invoices, inventory, and collections daily when on a route.
• Increase revenue per stop by identifying and closing distribution voids, executing seasonal and LTO promotions, and ensuring the beverage station meets standards.
• Notify ARM of any inefficiencies, customer dissatisfaction, or opportunities found while running route relief.
• Assist ARM on inventory cycle counts, warehouse duties, and customer-related matters as assigned.
• Become familiar with brewing equipment and learn to make basic repairs or adjustments.
• Consistently execute the Farmer Brothers customer call process to drive customer satisfaction and loyalty.
• Make sales calls when time and opportunity allows.
• Perform other duties as assigned, including assisting in warehouse operations, accounts receivable collections, and customer service activities.

• High School Diploma or equivalent required.
• Route delivery experience a plus.
• Customer service background preferred.
• Previous food service industry experience desired.
• Possess a clean and good driving record.

• Mechanical aptitude with company hardware and software products.
• Proficient in assessing customer needs.
• Fully supports and stands behind business goals.
• Readily identifies issues, problems or opportunities.
• Uses active listening and communicates effectively with customers or management.
• Identifies new opportunities and proactively works to grow the business.
• Able to build rapport and cooperative relationships with customers.
• Uses sound business judgement.
• Able to work independently with little supervision.
• Decision-making skills.
• Ability to work effectively with customers and employees.
• Able to be proactive.

Base salary range: $20.00 - $22.00 hourly, subject to experience and qualifications. Location-based pay adjustments may apply. A comprehensive benefits package includes health insurance, retirement plans, and paid time off in accordance with applicable laws.

We are committed to pay transparency and ensuring fair and competitive compensation for all employees. Affiliated with the Equal Opportunity Employer / Veterans / Disabled policy.