Inside Sales Representative Residential

Job Summary: The Inside Sales Representative is responsible for taking consultative approach to sales to develop accounts and manage a sales territory through contacting warm leads and relationship building. The focus is to grow a portfolio of repeat customers across the assigned territory.

• Develop and retain customers
• Drive sales in assigned territory through outbound efforts to engage, grow and retain customers
• Manage sales process via calls, email, web chats to develop and grow relationships with customers in order to achieve channel sales goals and program goals
• Prepare quotes
• Assist customers with pricing and availability, order processing, and order status
• Resolve issues by working with the customer, territory sales team, and/or any pertinent internal departments
• Act as liaison between customers and technical team
• Facilitate providing customers with marketing assistance such as web development, social media development, and graphics
• Lead quarterly customer webinars by selecting and preparing content that will help build customers’ businesses
• Deliver sales presentations and product updates
• Use in-depth knowledge of product application and specifications to assist customers in selecting product for their business
• Provide customers with product details - features, benefits, competitive comparison
• Configure generators for customer using fuel source requirements, voltage and transfer switch compatibility specifications
• Assist with the promotion of new product launches
• Guide customers to utilize tools available to confirm correct product
• Provide post-onboarding support & development through the dealer/distributor life cycle
• Drive engagement of our customers to all applicable resources and programs
• Review resources and business-building tools available for our partners to assist in their success
• Promote channel programs and benefits of participating in these programs
• Inform and educate on promotional opportunities available to customers to enhance relationships and continue to foster and grow sales

• Associates degree or equivalent experience
• 1 year relevant sales experience

• Bachelor’s degree
• Experience using SAP or equivalent ERP

• Excellent written and oral communication skills
• Effective presentation skills
• Strong problem-solving skills
• Ability to work independently
• Ability to make decisions in the best interest of the customer and the company
• Ability to multi-task and prioritize activities according to importance and urgency
• Ability to take initiative and work proactively
• Ability to react well under pressure
• Ability to perform and comprehend basic business and financial calculations
• Demonstrated accuracy and thoroughness

• Competitive Benefits:
  Health, Dental, Vision, 401k and many more
• Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers
• Enjoy summer hours (Memorial Day - Labor Day)
• Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators
• Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.
• We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
• We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront.
• We offer product loan and discount programs.

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.

Occasional travel.