Business Development Representative

Servpro Team Jones is hiring a Business Development Executive.

• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• And more!

The role of a Business Development Executive (BDE) in the property restoration and disaster recovery industry is critical for driving revenue and establishing long-term partnerships. A successful BDE acts as the primary liaison between the restoration company and key stakeholders, including insurance carriers, property managers, adjusters, and commercial facility owners. The objective is to secure a steady stream of referral business and formal service agreements that guarantee priority response and revenue generation.

For commercial clients and property managers, BDEs focus on securing Emergency Response Agreements (ERAs), sometimes referred to as Master Service Agreements (MSAs) or Contingency Plans. An ERA is a pre‑determined contract that establishes the restoration company as the priority responder for a commercial property in the event of a disaster. The BDE’s responsibility is to educate property owners and facility managers on the value of proactive disaster planning and to secure signatures on ERAs, which provide priority response times, pre‑approved pricing structures, and minimized business disruption.

BDEs manage the entire sales pipeline, from initial prospecting to contract execution and ongoing account management. Responsibilities include maintaining accurate, detailed notes on client preferences, tracking the progress of leads, and logging all networking activities. BDEs use Customer Relationship Management (CRM) software (such as Dash, Salesforce, or specialized restoration CRMs) as a daily requirement and are often required to submit detailed weekly activity reports outlining visits, meetings, and progress toward revenue goals.

Ongoing account management is crucial to ensure client satisfaction and secure repeat business. BDEs serve as the primary account manager, acting as a bridge between the client and internal operations and estimating teams.

• B2B Sales Expertise — Proven ability to navigate long sales cycles, negotiate contracts, and close deals with commercial entities and insurance carriers.
• Industry Knowledge — Understanding of property damage restoration processes, construction terminology, and estimating software (e.g., Xactimate).
• Strategic Planning — Capability to develop geographic routing plans, target high‑value verticals, and create actionable business development strategies.
• Interpersonal Skills — Exceptional communication, relationship‑building, and conflict‑resolution skills to inspire loyalty and trust among referral partners.

• Bachelor’s degree in marketing or business or equivalent experience preferred.
• A minimum of 5 years of direct sales experience.
• Strong process- and results-driven attitude.
• Experience in the cleaning, restoration, or insurance industry is preferred.

• Ability to successfully complete a background check subject to applicable law.