Supervisor, CSR Pflugerville

Job Title

Supervisor, CSR Pflugerville

USA - Pflugerville, 600 New Meister Ln

Solutions

Full Time

The Customer Service Supervisor is responsible for the day‑to‑day activities of the customer service department. The supervisor manages CSRs, oversees daily operations, and ensures a solid understanding of manufacturing, planning, and transportation processes.

• Develops and maintains positive customer relationships
• Communicates effectively with customers, vendors, and team members
• Ensures accurate data capture and system entry
• Utilizes data and problem‑solving skills to resolve internal team, customer service, and vendor issues
• Identifies opportunities for internal and customer process improvement
• Promotes a team environment
• Handles all aspects of personnel management including performance feedback, training, mentoring, and progression development
• Assists with implementation and testing of new account start‑ups
• Supports teams located at customer sites
• Provides support for new customer sales, implementations, and visits
• Presents data and findings in front of the customer
• Reviews, updates, and maintains standard operating procedures (SOPs)
• Meets or exceeds all team KPIs for customer service
• Conducts project work as required

• May be required to work hours outside of the set schedule dictated by business needs
• Performs other duties as assigned

• Ensures direct reports deliver projects within scope and on time, meeting customer expectations
• Manages team vacation schedules and workload to assist in project prioritization
• Develops direct reports
• Responsible for employment decisions regarding staff and performance management

• High school diploma or GED
• Minimum 2 years in transportation/supply‑chain management in a 3PL environment
• Minimum 2 years of successful management experience in logistics, customer service, or related field
• Ability to work in unregulated temperatures within the warehouse during warmer and colder months

• Basic knowledge of WMS (Warehouse Management Systems)
• Proficiency in MS Office applications (Excel, Word, Outlook)

• Analytical skills and solid mathematics foundation
• Excellent communications skills and ability to handle clients tactfully and efficiently
• Cross‑functional collaboration with warehouse, transportation, and sales teams
• Clear articulation on phone and in person; strong writing and presentation abilities—persuasive yet empathetic
• Ability to handle conflict and pressure, set priorities, and maintain a positive customer service image under difficult conditions
• General understanding of Supply Chain Management and Logistics industry, including regulatory compliance

• English (reading, writing, verbal)

• Analytical and solid mathematics foundation required

• 4‑Year College Degree preferred; equivalent experience or combination of education and experience considered
• Prefer 5 years’ experience in a leadership role in logistics/distribution/supply‑chain environment
• Multi‑language knowledge preferred

• Accountability
• Business Acumen
• Communication / Building Partnership
• Developing Oneself
• Developing Others
• Drive for Results
• Embracing Change
• Problem Solving
• Empowerment
• Leadership Excellence
• Leading Change

• Occasionally handling/fingering, sitting
• Frequently bending
• Constantly walking and standing
• Ability to lift/​carry and push/pull 21‑50 pounds
• Reach above shoulder, reach outward, squat, or kneel

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

For this position, the expected base pay range is $70,000.00 –…