Member Services Representative Overnight

Grow with us!

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here!

In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

Provide an exceptional customer service experience.

• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Perform detailed cleaning in all areas of the facility.
• Close shift for that business day.
• Create a bank deposit for the next day.

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding member expectations.
• People with positive mental attitudes excel here.
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Ability to work 3rd shift (overnights).

• Make payday any day by taking advantage of our financial wellness benefit, My Flex Pay .
• Every Team Player receives a FREE Planet Fitness Black Card Membership.
• Employee Assistance Program (EAP) provides free and confidential access to counseling resources.
• Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players.
• Full-time employees have paid leave to take a break.