Customer Service Rep_Dispatcher

Support Lauren Concrete by providing a “World Class Experience” within Customer Service Department. Dispatching of trucks in accordance with customer needs including scheduling and order-taking as needed. Responsible for providing a high level of customer service and delivery productivity.

Job-Specific Functions Ensure compliance of company safety regulations and policies

Dispatch trucks in accordance with customer needs.

Provide a high level of customer service.

Communicate with customers, plant operators and truck drivers.

Coordinate scheduling with customer service representatives and operations

Efficiently and productively allocate resources across the day.

Other Functions Support a positive and productive work environment and demonstrate a positive example for others.

Knowledge Concrete production

Concrete delivery

Concrete scheduling

Concrete dispatch

Concrete placement

Skills

Quick to assess a situation

Decisive in problem solving

Vision:
Ability to read computer screens

Speech/Hearing:
Ability to communicate via telephone

Manual Dexterity:
Ability to operate computers and radios.

Physical Mobility:
Ability to sit, stand, walk, and climb stairs.

Computer

Skills:

Experience with Command Batch, Command Concrete (dispatch), Command Optimization, and Track It is preferred.

Microsoft Office (including Excel, Word and Outlook).Ability Represent Lauren Concrete in a professional manner in a variety of settings and circumstances

Understand complex functions, procedures, and processes

Express oneself clearly and concisely

Accept responsibility for quality and accuracy of personal work Strong attention to detail and effective interpersonal skills

Must be able to multi-task in a high stress, fast paced environment

Ability to work flexible shifts including nights, weekends, and overtime.

Ability to perform job functions with minimal supervision

Education/Experience One year of dispatching and customer service or similar or related experience.

Valid State of Texas driver’s license required along with a “violation-free” Department Motor Vehicle record, valid automobile liability insurance policy that meets or exceeds required limits of liability coverage.
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