Supervisor, CSR Pflugerville

Company

DSV
- Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 3rd largest supplier of global solutions in transport and logistics.

Supervisor, CSR

USA
- Pflugerville, 600 New Meister Ln

Division:
Solutions
Time Type:
Full Time

The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor trains CSRs in daily operations. The supervisor must have a solid understanding of manufacturing, planning, and transportation.

• Develop and maintain positive customer relationships
• Communicate effectively with customers, vendors and team members
• Provide overall responsibility for ensuring accurate data capture and system entry
• Proactively utilize data and problem solving skills to resolve internal team, customer service and vendor issues
• Continually look for internal and customer process improvement processes
• Develop and promote a team environment
• Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development
• Assist with implementation and testing of new account start‑ups
• Provide support to teams located at customer sites
• Support presentations for new customer sales, implementations and customer visits
• Present data and findings in front of the Customer
• Review, update and maintain standard operating procedures (SOPs)
• Meet or exceed all team KPIs for Customer Service
• Conduct project work as required

• May be required to work hours outside of set schedule dictated by business needs
• Perform other duties as assigned

• Ensure direct reports deliver projects within scope and on time and meet customer expectations
• Manage team vacation schedules and workload to assist in project prioritization
• Develop direct reports
• Responsible for employment decisions regarding staff and performance management

• Must have a high school diploma or general education degree (GED)
• Minimum of 2 years in transportation/supply chain management in a 3PL environment
• Minimum of 2 years of successful management experience in a logistics, customer service or related field
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months ranging from mild to moderate

• 4‑Year college degree preferred; equivalent experience considered
• Prefer 5 years’ experience in a leadership role in logistics/distribution/supply chain environment
• Multi‑language knowledge preferred

• Computer
  
  Skills:
  
  Basic knowledge of WMS; proficiency in MS Office applications (Excel, Word, Outlook)
• Language
  
  Skills:
  
  English (reading, writing, verbal)
• Mathematical
  
  Skills:
  
  Analytical and solid mathematics foundation
• Other:
  • Excellent communications skills and able to deal with clients tactfully and efficiently
  • Cross‑Functional Collaboration – Ability to work effectively with warehouse, transportation, and sales teams to align customer service efforts with operational goals
  • Clear and articulate on the phone and in person with strong writing and clear presentation abilities – persuasive but empathetic
  • Handle conflict and pressure, set priorities, maintain consistent and positive customer service image under difficult conditions
  • General understanding of the Supply Chain Management and Logistics industry including regulatory compliance

• Occasionally handling/fingering, sitting
• Frequently bending
• Constantly walking and standing
• Ability to lift/carry and push/pull 21‑50 pounds (reach above shoulder, reach outward, squat, or kneel)

Employee rarely exposed to fumes or airborne particles, toxic or caustic chemicals. Noise level in the workplace is usually low to moderate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Base pay range: $70,000 – $75,000. Actual compensation determined based on experience, skills, education, certifications, and location.

Benefits, programs, and eligibility may vary by location and division. Information regarding DSV’s benefits offerings is available through the DSV Benefits Showcase.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law.