Bilingual Customer Service & Loan Specialist

Overview

Are you outgoing, reliable, and customer service driven? If so, we would like you to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be provided with training to be successful. The role directly supports the Customer Service Team Lead. Responsibilities include working and resolving  customer portal tickets in a timely manner and escalating to IT when needed. Document tickets appropriately and respond to emails and calls. Assist via phone or in person with troubleshooting hardware and/or software in the office.

Setup and install new or replacement equipment.

Our employees – just like our customers – are the heart and soul of what we do. Friendly, reliable, customer service is at the heart of our success.

• Provide courteous and professional telephone and customer service, displaying a high level of professionalism
• Learn quickly and apply new job-related information
• Collaborate with teammates, accepting feedback from supervisors and team members
• Have working knowledge of computers, phone systems, and basic calculator functions
• Work as scheduled
• Complete required company training
• Be at least 18 years of age
• Minimum three years of experience in a call center environment or customer service
• Ability to work 10:00am to 7:00pm, Monday through Friday, with occasional Saturday shifts (8:30am–12:30pm)
• Bilingual ability is a plus
• Must be able to lift up to 10 pounds

• Excellent telephone communication and customer service skills
• Strong problem-solving and troubleshooting abilities
• Effective written and verbal communication
• Ability to document tickets and respond to inquiries accurately
• Comfort with using a customer portal and coordinating with IT or other teams as needed