Access Services Scheduling Specialist

Job Title

The Scheduling Specialist schedules outpatient diagnostic procedures like radiology and imaging. They validate outpatient orders and capture patient demographic and insurance information.

• Contacts patients or providers for outpatient diagnostic procedures.
• Contacts patients to schedule outpatient diagnostic procedures.
• Collects patient demographic and insurance information during scheduling phone call with provider or patient.
• Validates insurance is in network with the provider.
• Compiles patient information such as diagnosis, reason for procedure, medications, allergies and other applicable information prior to scheduled procedure.
• Monitors inbound orders to ensure validation and proper routing. This ensures patients are contacted promptly to schedule procedures.
• Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available.
• Meet telephone system metrics and department productivity standards. This includes call length, answer time, and number of calls taken in a specific period.

• Must consistently meet performance standards of production, accuracy, completeness and quality.
• Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Maintain a professional demeanor in a stressful, emotional environment with behavioral health and suffering patients, including life/death situations.
• Must exhibit high empathy and communicate well with patients and families during trauma. Demonstrate exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience