Desktop Support Technician

Description

Desktop Support Technician

Austin, TX | On-site | Contract-to-Hire

We are partnering with an Austin-based client to hire a detail-oriented, customer-focused Desktop Support Technician to provide fast, accurate support to internal users. In this role, you'll assist customers via phone and chat, troubleshoot technical issues across devices and systems, and ensure each interaction reflects a strong commitment to service excellence. If you enjoy problem‑solving, communicating clearly, and taking ownership through resolution, this is a great opportunity.

Responsibilities:

+ Deliver exceptional customer service via chat and phone

+ Create, update, and maintain accurate support tickets with detailed notes

+ Troubleshoot issues related to tablet operating systems, firmware, Bluetooth/peripheral devices, and network connectivity

+ Resolve login and MFA-related challenges

+ Utilize remote support tools to diagnose and resolve tablet issues

+ Use internal knowledgebase articles to provide quick, reliable solutions

+ Apply effective triage skills and route cases appropriately

+ Identify recurring issues and report trends to leadership

Requirements

Requirements:

+ 2 or more years of Technical Support experience

+ 3+ years of Customer Service experience

+ Team‑oriented and collaborative mindset

+ Experience using helpdesk/ticketing software (e.g., Zendesk, Zoho, Service Now)

+

Experience with remote support tools (e.g., Team Viewer, Zoho Assist, Screendesk)

+ Ability to troubleshoot common network connectivity issues

+ Familiarity with Windows and iOS operating systems and key OS features

Contract Benefit Offerings:

+ Healthcare (medical, dental, and vision plans)

+ 401(k) and retirement plans

+ Commuter benefits

+ Employee and vendor discounts

+ Employee Assistance Program (EAP)

+ And many more!

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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