Branch Operations Manager III

At Will Scot, our team of 5000+ people helps create a Great Place to Work. Our values guide our employees and align with customer and community needs. From day one, we invest in your growth and future while giving back to the communities we serve. Learn more about Will Scot and who we are, here.

The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation. The BOM has responsibility and accountability for driving Safety, controlling costs, managing the branch operations workforce, and efficiently managing the inventory. Success will be accomplished through value-driven execution that fully complies with WS policies and all relevant laws and regulations. The BOM will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.

Operations

• Provides direct and indirect managerial oversight to branch operational employees to include, as applicable:
  Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation Coordinators, Drivers, Branch Coordinator
• Manages tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate
• Employs timely and clear communication to all branch employees
• Utilizes all internal systems to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities
• Cost management through the oversight of ongoing maintenance, inventory and servicing of the fleet through efficient use of company resources (time, people, money, etc.)
• Utilizes forward looking planning tools and budgets; actively manages costs. This includes all activities necessary to manage/operate a branch
• Ensures timely and accurate work orders, off rent/damage billing, inventory and purchasing compliance
• Ensures accurate and readily available parts, VAPS and other resources necessary to conduct efficient operations
• Collaborates with HR and leadership to effectively manage & develop the branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals. Assesses talent, implements employee development plans and creates and maintains a learning environment. Proactively seeks out top talent externally to maintain a robust pool of qualified talent
• Efficiently manages and utilizes all aspects of logistics including safety, resources, DOT, route efficiency

Production

• Ensures all off-rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate. Relocates idle fleet and conduct work order assessment as required. Conducts fleet physical inventory counts at established frequencies
• Demonstrates an understanding of the Work Order system and the drivers that impact inaccuracies, develops a strategy to ensure variances are minimal by ensuring work orders for idle fleet are accurate
• Issue and track vendor purchase orders
• Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements. Conducts parts and VAPS inventory counts
• Focuses on driving first-time quality and reducing service calls, communicates with shop personnel to conduct root cause analysis and creates permanent corrective actions
• Other duties as assigned

Customer Service

• Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities
• Ensure On Time Deliveries, Returns, Relocations and Service
• Drives high levels of product quality (First Time Quality)
• Commercial readiness through operations excellence

Requirements:

• High school diploma, GED, or 3 years of applicable experience
• 5 years experience managing one or more direct reports in a service shop/manufacturing/building construction environment. OR 2 years of experience with Will Scot
• Experience managing a unit or departmental budget. OR 2 years of experience with Will Scot
• MS Office/Excel/Word/Outlook experience
• Ability follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to…