Automotive Service Manager

Job Description

The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying the core values to support operations in the service department of your store. This involves creating a highly‑motivated team environment and working closely with the Service Team to improve their performance through hands‑on presence in the store by efficiently developing and coaching team members, and executing store processes and procedures.

• Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, ensuring compliance with parts and Tire Purchase Program as well as updating and restocking all in‑house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedures
• Coaching personnel on enforcing wheel torqueing process
• Ensuring that proper inspections are being conducted

• Outstanding leadership and store management skills
• Ability to work in a fast‑paced work environment
• Highly organized and detail‑oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Minimum of 2 years’ experience in a Service Manager role
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team
• Solid knowledge of basic OSHA laws and MSDS compliance

• Prolonged periods of standing, stooping, and bending
• Occasional exertion of 50–100 lbs of force (or 10–25 lbs frequently or >10 lbs constantly) to move objects
• Requires working at a production‑rate pace entailing constant pushing and/or pulling of materials

All of your information will be kept confidential according to EEO guidelines.