Electrical Service Supervisor

Position Summary

Supervises a team of service technicians in the safe and efficient service of commercial industry trades, equipment, components & systems.

• Directs and supervises assigned service technicians in the overall delivery and financial performance of a book of business - made up of Service Agreements, Quoted Repairs and T&M (Time & Material) Work.
• Clearly communicates work responsibilities and accountabilities and ensures adherence to policies, procedures, and standards.
• Provides technical support and guidance to technicians as needed.
• Assists with service quotes and estimates to support sales and growth initiatives.
• Reviews service tickets and other field paperwork. Assures time is correctly applied and descriptions of work are accurate and appropriate. Addresses and resolves any issues with technician.
• Coordinates with account managers to discuss and fully understand customer scope of service prior to assuming responsibility for quoted repairs or new maintenance contracts.
• Monitors work performed to ensure quality of work, cost estimates and customer expectations are met.
• Manages the selection, ordering and delivery of supplies and equipment for technicians on assigned projects.
• Makes periodic visits to work sites. Ensure customers are satisfied with work performed. Evaluates technician performance and ensure compliance to safety standards.
• Investigates customer complaints to help remedy the situation and promptly implement corrective measures as required. Escalates problem to next level of management when necessary.
• Ensures technicians adhere to all legal, regulatory compliance, safety and risk management policies and procedures. Promotes safe working behaviors.
• Supports the development of technical skills and knowledge of the technicians. Coordinate with Service Operations Manager to develop technician training curriculum as needed.
• Perform additional assignments as requested/needed.

Supervises a team of service technicians in the safe and efficient service of commercial industry trades, equipment, components & systems.

• Directs and supervises assigned service technicians in the overall delivery and financial performance of a book of business - made up of Service Agreements, Quoted Repairs and T&M (Time & Material) Work.
• Clearly communicates work responsibilities and accountabilities and ensures adherence to policies, procedures, and standards.
• Provides technical support and guidance to technicians as needed.
• Assists with service quotes and estimates to support sales and growth initiatives.
• Reviews service tickets and other field paperwork. Assures time is correctly applied and descriptions of work are accurate and appropriate. Addresses and resolves any issues with technician.
• Coordinates with account managers to discuss and fully understand customer scope of service prior to assuming responsibility for quoted repairs or new maintenance contracts.
• Monitors work performed to ensure quality of work, cost estimates and customer expectations are met.
• Manages the selection, ordering and delivery of supplies and equipment for technicians on assigned projects.
• Makes periodic visits to work sites. Ensure customers are satisfied with work performed. Evaluates technician performance and ensure compliance to safety standards.
• Investigates customer complaints to help remedy the situation and promptly implement corrective measures as required. Escalates problem to next level of management when necessary.
• Ensures technicians adhere to all legal, regulatory compliance, safety and risk management policies and procedures. Promotes safe working behaviors.
• Supports the development of technical skills and knowledge of the technicians. Coordinate with Service Operations Manager to develop technician training curriculum as needed.
• Perform additional assignments as requested/needed.

• High school degree or GED
• 5 years of experience performing service maintenance and repair work within the mechanical industry
• OSHA-30 certification (if not currently certified, must be obtained within six (6) months from date of hire
• Successful completion of a trade/technical training program preferred
• Work…