Austin ; Wells Branch Bakery - Cake Decorator

Responsibilities

As a Cake Decorator, you'll apply proper decorating techniques and maintain quality of products by following guidelines. You'll prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.

Key Responsibilities &

Essential Functions:

Customer Service:
Provides superior customer service. Takes cake orders from customers by telephone or in person, with a high level of accuracy. Answers customer questions regarding products; assists them with selections. Uses suggestive selling techniques to meet customer needs and build department sales.
Production:
Applies proper decorating techniques for each item, according to visual training aids (VTAs) to produce quality cakes and pastries. Writes on cakes with icing on request. Reads / executes daily production list through cake flow. Ensures quality control of all products before sending to sales floor per VTAs. Ensures cake product reaches the showcase and tables at prescribed times.
Food Service:
Prepares, packages, and merchandises fresh product effectively. Slices, packages, labels, and rotates products. Records production and shrink to aid in production planning.
Food Safety:
Maintains sanitation in work area. Complies with H-E-B food safety and sanitation standards. Complies with department / Store operating procedures.
Equipment:
Operates / maintains all equipment properly.

Age Requirement: 18+

Work Experience:

1+ years of experience.

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills
• Education:
  
  HS Diploma, GED or equivalent
• Licenses/Certifications:
  
  Completion of Company Orientation
• Safety training
• eCommerce Online Ordering training upon hire
• Physical Demands &
  
  Working Conditions:
  
  Function in a fast‑paced, retail environment. Perform detailed and precise tasks. Work with customers, staying attentive to their needs. Constantly stand, reach to waist, grasp; occasionally walk, reach overhead, at shoulder, knee, floor. Bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, arm push/pull, pinch, utilize fine motor skills. Occasionally be exposed to wet, cold, hot conditions, and loud noise. Demonstrate the ability to lift up to 40 lbs and manage over 25 lbs of weight.
  
  Work hours:
  
  Constantly 5.5+ hours per 8‑hour day;
  Frequently 2.5 hours;
  Occasionally 0 hours.
• Reasonable accommodations may be provided to employees with disabilities.