Service Field Supervisor

Position Summary

Supervises a small team of service technicians in the safe and efficient service and installation of commercial HVAC and plumbing equipment, components and systems. Responsible for assigned service agreements and/or customer accounts within a geographical area or specific offering to support a service team. Manages service projects as appropriate.

• Performs service work, troubleshooting and responds to service calls, as a lead technician.
• Provides oversight to assigned service agreements and customer accounts to ensure quality of work, cost estimates and customer expectations are met.
• Supervises and directs assigned service technicians. Clearly communicates job duties and ensures adherence to policies, procedures and standards.
• Provides technical support and guidance to technicians as needed.
• Assists with service quotes and estimates to support sales and growth initiatives.
• Reviews service tickets and other field paperwork. Assures time is correctly applied and descriptions of work are accurate and appropriate. Addresses and resolves any issues with technicians.
• Supports the selection, ordering and delivery of supplies and equipment for technicians for assigned project.
• Works with the Service Supervisor and maintains regular communications regarding workforce, equipment and resources required to complete field service and emergency response projects.
• Meets with customers as needed to ensure customer satisfaction and to resolve any pending complaints or issues.
• Assists Sales with customer scope development, technical analysis/support for retrofits, upgrades and/or enhancements to existing equipment.
• Performs safety evaluations to identify any risks and communicates to technicians to remedy the situation or escalate as appropriate.

• High School degree or GED
• 5 years of progressive experience performing service maintenance and repair work within mechanical industry
• OSHA-30 certification (must be obtained within six months of hire)
• Strong knowledge of business/industry practices, processes and standards
• Strong organizational and problem-solving skills
• Strong communication skills
• Working knowledge of Microsoft Office
• Knowledge of safety and OSHA rules and regulations

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued, apply now to join our dynamic team.

To learn more about careers at Southland, explore our career opportunities, follow us on social media, and check out our website.

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement :
Its Southland Industries  policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).