Service Technician II

Service Technician II is responsible for performing general maintenance, repairs, and preventative maintenance on all Material Handling Equipment (MHE), automated systems, and conveyors for Kenco Fleet Services.

• Schedule Planned Maintenance (PM) for all Fleet Services equipment and maintain accurate records of completed PMs.
• Perform corrective repairs and preventive maintenance on MHE, batteries, automated systems, and conveyors in accordance with site and manufacturer standards.
• Communicate regularly with site managers, supervisors, and operations leaders regarding equipment status, service requirements, project timelines, work progress, delays, or obstacles that may impact operations or customer commitments.
• Meet or exceed performance metrics, including service response times, first‑time fix rates, and preventive maintenance completion schedules.
• Manage equipment condition and support repair readiness by reporting damage, coordinating required parts, and maintaining accurate service and inventory records.
• Collaborate with the Parts team to identify parts and supplies needed to maintain equipment.
• Maintain parts inventory and repair records for all equipment by completing accurate paperwork.
• Access and navigate OEM software platforms to perform diagnostics, troubleshooting, and equipment programming.
• Use OEM software, service manuals, wiring diagrams, and parts schematics to diagnose mechanical, electrical, and hydraulic issues and perform required adjustments or replacements.
• Achieve and maintain a minimum of 80% technician efficiency or 100% PM completion monthly by maximizing billable work hours relative to total available work time.
• Conduct routine inspections of equipment and safety devices to ensure compliance with OSHA, facility, and manufacturer standards.
• Maintain general cleanliness of the service area at all times and conduct thorough monthly inspections of the assigned service vehicle or shop workspace according to company checklist and schedule.
• Maintain an organized, clean, and efficient workspace in the service vehicle or shop area following 5S methodology (Sort, Set in Order, Shine, Standardize, Sustain).
• Adhere to customer facility‑specific safety requirements, site access protocols, and contractor safety orientation procedures.
• Support the Kenco Operating System by identifying ways to work more safely, efficiently, and effectively, and sharing ideas that help the team and company improve.

• High school diploma, G.E.D., or technical school graduation required.
• 2–4 years of mechanical experience; preferably prior experience with repair and maintenance of material handling equipment, automated systems, and conveyors, or similar equipment.
• Axe Preferred: ASE Certification, Silver or Gold Certification, Electrical journeyman certification, electrical and pneumatic experience.
• Ability to troubleshoot mechanical and electrical problems on multiple types of equipment.
• Proficiency using email, work order management software, and mobile applications for daily job functions.
• Ability to read and understand electrical and hydraulic system schematics.
• Self‑motivated, self‑directed, highly responsible, and able to work both independently and as part of a team.
• Capacity to frequently lift, carry, push, pull up to 50 lbs.
• Supply own mechanic technician hand tools and ability to safely operate lift trucks.

• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
• Decision Quality – Making good and timely decisions that keep the organization moving forward.
• Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.

This position is expected to travel approximately 25% or less. A passport is not required but recommended.

• Medical insurance including HSA, HRA, and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental insurance, vision insurance
• Basic life and supplemental life insurance
• Short‑term and long‑term disability
• Paid parental leave
• 401(k) plan
• Paid time off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer paid holidays – 10 days

Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.