Receptionist - IDEA Owassa;

Overview

Role Mission:
The receptionist supports students, families and team members by providing excellent customer service and serving as the first point-of-contact for students, parents, visitors and phone inquiries. The receptionist focuses on ensuring parent satisfaction and meeting families’ needs by sharing information, coordinating with other team members, and greeting all visitors.

Compensation

• Compensation for this role is an hourly rate ranging between $16.26 for 0 years of experience and $20.40
• This role is eligible for a performance bonus based on team performance and goal attainment.

Other Benefits

We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Other benefits include:

• Paid Family Leave:
  Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on tenure and caregiver designation.
• Tuition Reimbursement:
  Staff may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability.
• Employer-Paid Mental/Behavioral Health: 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services at no cost.

Other benefits include dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses and professional development. IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable.

What You Bring —

Competencies:

• Mission Focus – focuses on the organization’s core purpose
• Record of Results – holds high expectations for self and others to achieve goals
• Problem Solving – able to synthesize, analyze, and prioritize data to develop strategies for achieving quantifiable goals
• Communication – effectively conveys information through various channels
• Continuous Improvement – proactively identifies opportunities to improve and guides future decisions

Qualifications:

• Education:
  
  High school diploma or GED
• Experience:
  
  One year of clerical experience in an office setting

Knowledge and

Skills:

• Proficient keyboarding skills
• Effective organization, communication, and interpersonal skills
• Ability to follow written instructions and operate a multi-line phone system

Manages all front office traffic including late students, parents, and visitors. The receptionist will:

• Ensure each visitor has appropriate credentials to enter the campus and pick up students
• Utilize Power School to locate student schedules for parent pick-ups
• Communicate with teachers on student pick-ups
• Direct visitors to the appropriate team member
• Direct late students to the SIS Coordinator

Maintains copies of forms, events, and related information for the campus site and IDEA Public Schools. This includes:

• Organizing essential forms and documents for families including FARM applications, uniform guides, and applications in a binder or portfolio
• Copying materials to ensure a steady supply of documents
• Communicating effectively with Campus Lead Team and Campus Ops team to keep documents current

Coordinates and transfers student records to the appropriate team member. This includes:

• Maintaining confidentiality of records as appropriate
• Collaborating with team members to establish a system for transferring student records

Answers phone calls by providing general information and connecting calls to appropriate team members. This includes:

• Familiarizing with roles and duties of team members (e.g., SIS manages schedule changes, APO handles absence inquiries)
• Managing a list of extensions and keeping it updated

Serves as a liaison between parents, students and team members. This includes:

• Communicating morning announcements to students and team members
• Exemplifying core values and exemplar customer service
• Provides lead team support as needed, including:
• Recruiting students for the following school year if needed
• Exercising good judgment and delivering excellent customer service
• Answering all phone calls
• Greeting parents, students, and visitors

Thi…