Sales Professional - Inside Sales

Overview

Full Time Entry-level Sales Professional - Inside Sales in healthcare at Service Corporation International in 4607 North Sugar Road, Pharr, TX - Palm Valley Memorial Gardens, United States. Apply directly through the link below.

At a glance:

• Work mode:
  Office
• Employment:
  Full Time
• Location:
  
  4607 North Sugar Road, Pharr, TX - Palm Valley Memorial Gardens, United States
• Salary: 50k - 150k USD
• Experience:
  
  Entry-level
  · 1+ years

Core stack: Customer Service, Performance, Compliance, Salesforce, Express, Payment, Less

What is the salary range? The salary range is 50k - 150k USD annually.

What skills are required? Customer Service, Performance, Compliance, Salesforce, Express, Payment, Less.

Our associates celebrate lives. We celebrate our associates.

Providing exemplary customer service to the Hispana Community, as the primary customer contact sells at-need cemetery property and products as well as pre-need funeral and cemetery arrangements. Generates Revenue selling customized special goods to walk-in and warm leads directly to the customer. Ability to work in death industry and exhibit compassion.

• Connects with families through listening, honest communication and genuine concern developing an understanding of each family’s unique needs, culture, and concerns. Presents electronic presentations to customers, explaining services, products, and property options. Drives company vehicle to show customer available cemetery plots or columbarium niches. Discusses options with customer answering their questions to assist with making selections. Enters selections into electronic contract.
  
  Obtains supporting documents to verify customer authorization. Review electronic contract selections with customer and obtain signature. Obtain life insurance policy, payment, or discuss payment options.

• As the family’s primary contact, follows up with family as arrangements progress, address issues or changes, and resolve the family’s concerns. Collaborates with funeral and cemetery teams to provide seamless, high quality service. Takes initiative to resolve customer concerns, discusses concern and options with team members or management, obtains authorizations, and follows up with customer in person, phone, and/or email.

• Greets and escorts immediate family. Attends visitations, services, and receptions to answer guest questions or address and resolve issues. Softly obtains warm leads from attending family and guests who express an interest in pre-need arrangements.

• Review warm leads for potential customers, approximately 25% of workweek. Places outgoing calls to warm leads establishing initial contact, listening to needs, and schedule a formal appointment. Provides prospective customer with industry marketing materials. At least twenty-four hours prior to appointment, confirms appointment; rescheduling as needed. Prepares for appointments based on customers previously disclosed needs.

• Maintains leads in  database. Monitors progress to achieve 4 to 1 close rate. Utilizes on-line training tools to gain knowledge and skills as well as rehearse presentations for continual improvement.

• Learning to apply knowledge and skills to the business environment. Works under guidance with work peer reviewed for accuracy, quality, and coaching. Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations.

• Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Adjusts effectively to work within new work structures, processes, requirements or cultures.

Education

• High School Diploma or GED
• College coursework at the sophomore level preferred. In lieu of college courses, an additional two years of directly related work experience in business administration, sales, or marketing may be considered.

Licenses

• Current state issued driver’s license with an acceptable driving record to drive company owned vehicles
• Life Insurance License as required by state…