TxDMV - Customer Service Representative - Pharr; Internal

Job Title

Customer Service Representative – Pharr (Internal Only) )

TEXAS DEPARTMENT OF MOTOR VEHICLES

Pharr RSC, 600 W Expressway 83, Pharr, TX

Regular

Full time, 25% travel

$3,750.00 – $3,750.00

Provides advanced customer service in support of the Texas Department of Motor Vehicles, Vehicle Titles and Registration Division, Pharr Regional Service Center. Work involves providing quality customer service to the public and stakeholders related to vehicle title and registration activities, handling confidential correspondence, and ensuring compliance with State and Federal laws, rules and regulations. Requires contact with governmental agencies, elected officials and extensive public interaction.

Works under limited supervision with considerable latitude for initiative and independent judgment.

• Provide quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries.
• Process registration in person, by telephone and through the Texas International Registration Plan online application.
• Communicate and assist the public, government entities and industry stakeholders in person, by telephone, by e‑mail and through correspondence.
• Prepare and edit correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers.
• Retrieve information from master files, mainframe systems and databases to verify against applications, forms and supporting documents.
• Enter information into databases and approve or reject issuance of requested documents.
• Research information from manuals and electronic resources to resolve advanced customer service problems, and collaborate with other agencies and divisions.
• Maintain specialized expertise in TxDMV laws, rules, regulations, policies and procedures to issue temporary registration, NAFTA permits, authorize refunds, corrected title requests, credit fee vouchers and bonded title letters.
• Receive and process customer applications and function as cashier to collect and disperse fees; balance daily receipts, reconcile discrepancies and prepare financial reports.
• Coordinate and participate in team meetings to contribute to best practice procedures.
• Assist the county tax office through on‑site visits; communicate and interpret TxDMV policy and programs and review rules and regulations.
• Provide RTS application support and assist in developing and providing training for TxDMV‑VTR personnel.
• Perform other job‑related duties as assigned.

• May be required to lift and carry boxes weighing up to 50 lbs.
• May be required to stand for short periods to make copies/faxes.
• May be required to kneel for short periods to replace printing ink cartridges.
• May require walking short distances to and from copier, fax or inventory retrieval.

• Graduation from high school or equivalent.
• Three (3) years’ experience in a high‑volume customer service or general office administration environment.

• May travel up to 25% of the time, including overnight travel, by car and possibly by plane; may require working extended hours, evenings and weekends.
• A valid Class "C" driver’s license is required; new Texas residents must obtain a Texas driver’s license within 90 days.
• Background check and driver’s record check are required.

• Voluntary AD&D Insurance
• Health & Dependent care flexible spending accounts

• Proof of education and experience listed on the application.
• Eligibility to work in the United States.
• Satisfactory results from a pre‑employment criminal history background check and driver’s record check.
• Compliance with selective service registration for males ages 18‑25.
• Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the Americans with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance at 512‑465‑4043.