Associate Operations Coordinator

Title
:
Associate Operations Coordinator

Location
:
Pharr, TX

Job Type
:
Contract (12 months + potential to convert)

Schedule
:
Monday (9pm-12am), Friday (9pm-12am), & Saturday (12pm-9pm)

Compensation
: $13.50 - $15.00 per hour

Industry
:
Transportation & Logistics

Our firm is partnering with a global leader in transportation, logistics, and supply chain solutions to hire an Associate Operations Coordinator
. This organization helps businesses worldwide manage the movement of goods through innovative logistics services, technology-enabled solutions, and operational excellence.

This role is ideal for candidates who thrive in a fast-paced environment, enjoy problem-solving, and are committed to delivering exceptional customer service. As an Associate Operations Coordinator, you will play a key role in supporting daily transportation operations, ensuring shipments move efficiently while maintaining high standards of accuracy and customer satisfaction.

As an Associate Operations Coordinator, you will support transportation and logistics operations by managing shipment-related activities and serving as a point of contact for customers and carriers.

Responsibilities include:

• Execute operational tasks in accordance with company policies, standard operating procedures (SOPs), and quality standards, including:
  • Providing shipment information
  • Creating and managing orders
  • Activating and coordinating shipments
  • Building and assigning loads
  • Scheduling appointments
  • Tracking and tracing shipments
  • Entering shipment events
  • Processing invoicing activities
• Monitor task queues and designated email accounts to respond to customer and carrier inquiries in a timely manner.
• Document shipment events accurately using established procedures and operational knowledge.
• Follow escalation processes when required and seek appropriate support for complex issues.
• Ensure customer and carrier requests are resolved efficiently to promote a positive service experience.
• Escalate questions, concerns, or exceptions when necessary.
• Validate load and shipment data to ensure accuracy and compliance with customer and company standards.
• Perform additional duties as assigned based on business needs, team objectives, or regional requirements.

• High school diploma or GED equivalent.
• Previous customer service experience.
• Strong attention to detail and commitment to accuracy.
• Effective communication and organizational skills.
• Ability to work independently and collaboratively in a team environment.
• Availability to work evenings and/or weekends for certain business needs and schedules.

• Bachelor's degree from an accredited college or university.
• Basic proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Previous customer service experience in a call center, logistics, transportation, or similar environment.
• Demonstrated ability to prioritize tasks and manage time effectively in a fast-paced setting.
• Prior experience in roles requiring a high degree of accuracy and attention to detail.
• Commitment to fostering a diverse, equitable, and inclusive workplace.

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits

Summary:

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!