Master Truck Service Technician

Department: HOLT Truck (TRUCK)

Employment Type: Full Time

Location: HTT - Pharr

Reporting To: Daniel Garces Jr.

The Level 5 Master Certified Technician is the highest level of technical expertise within the organization. This role is responsible for advanced diagnostics, complex problem‑solving, and driving technical excellence across the operation. The Master Technician plays a critical role in mentoring, training, and supporting overall shop performance. Master‑level positions typically possess more than eight years of experience and/or have demonstrated advanced job‑relevant knowledge and skills.

A Master Technician exhibits expert‑level understanding of the field’s standards, technical concepts, practices, and procedures. The incumbent is expected to model alignment with the company’s mission and core business values, collaborate with key internal and external resources, and participate in ongoing self‑development.

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values‑Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Troubleshoots and diagnoses complex engine malfunctions, performs failure analysis of failed engine components with minimum or no supervision
• Performs detailed engine and related equipment repairs on trucks and trailers with direction and minimum to no supervision
• Disassembles, inspects, determines parts required, and reassembles to factory specifications
• Provides quality control/assurance inspections of completed tasks to include road testing
• Uses computers and related software to assist in diagnosing and reprogramming engines
• Prepares and completes documentation for service reports, timecards, parts requisition and returns
• Interprets and utilizes information from operating, maintenance, online resources, and service manuals or bulletins
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicles in good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Works overtime as required by workload and customers’ needs
• Projects professionalism with both internal and external customers, including personal appearance
• Trains and mentors lower‑level technicians
• Completes all assigned Technician Training Path courses and safety training
• Consistently maintains an average rework of 0.5%
• Ensures a positive average variance consistently
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance
• Performs other duties as assigned

• Ability to complete all Level 4 curriculum pathway requirements as outlined in the Leveling Description Guide
• Ability to meet all technical and performance requirements for a Level 1, 2, 3 & 4 Technician
• Extensive knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Expert knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic tooling
• Operation and control skills of vehicle fleet
• Problem‑solving and troubleshooting skills
• Verbal communication skills
• Excellent time management and organizational skills
• Ability to follow logical troubleshooting procedures
• Ability to work independently and as part of a team
• Ability to operate a conventional forklift
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane
• Ability to operate a vehicle on public roads
• Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• Ability to read, write, and understand information
• Ability to listen to and understand information and ideas presented through spoken words and sentences
• Ability to complete applicable HDSI VBL Classes, model HOLT’s VBL Culture, and successfully apply the tools (Learn, Model, Teach, Measure)