Customer Support - Forklift

Position Summary

Reporting to the Manager of MAS Warehouse in Pharr, TX, the labor claims support position will support the logistics department by being responsible for organizing and providing efficient transportation solutions for the crossing of cores and labor claims. A great asset for this position will be their ability to track and monitor multiple processes within the department. The labor claims support personnel will have great record-keeping abilities and a customer-oriented approach.

• Process and manage daily labor claims (LC), including receiving shipments from carriers, separating materials, verifying documentation, and entering data into internal systems.
• Coordinate core inventory activities, including identifying, tracking, counting, and documenting core purchases and returns while ensuring accuracy and compliance.
• Schedule and manage core returns, prepare Bills of Lading (BOLs), and validate shipment documentation using internal systems such as the Oracle Service Request Portal.
• Safely operate a forklift to load, unload, move, and organize materials within the warehouse while adhering to all safety protocols and guidelines.
• Maintain accurate inventory records by labeling, counting, and tracking materials using Excel and internal databases.
• Collaborate with warehouse and logistics teams to meet daily operational goals and ensure efficient and timely shipment processing.
• Respond to internal and external inquiries regarding shipments, unit tracking, and logistics processes, ensuring clear and timely communication.
• Support warehouse organization, maintain a clean work environment, and contribute to continuous improvement of logistics procedures and policies.

• Strong organizational, multitasking, and problem-solving abilities
• Proficiency in Microsoft Office, especially Excel and Word
• Excellent communication and interpersonal skills
• Ability to work independently and make sound decisions
• Previous experience in logistics, transportation, or warehouse operations preferred