Customer Service Agent

Customer Service Agent

Location:

Pharr, USA

Position Summary:

The Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions in support of the entire outbound (Shipping and Picking) operation. The Admin is also responsible for communicating issues to the outbound supervisors in a timely manner. Must have Excel experience and be computer literate.

Essential Duties and Responsibilities:

• Label Control:
  Prepare, distribute, and reprint all labels for carton/pallet pickers daily in a fair and consistent manner.
• Yard Coordination:
  Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers on a daily basis.
• Administrative Functions:
  Complete computer data entry required for shipments. Issue seals to loaders. Verify accurate, pertinent information (i.e., seal number, trailer number, store number, etc.) in order to prepare Bills of Lading (BOL's) for all completed outbound loads.
• Safety, Sanitation, Security:
  Maintain a clean, neat, and orderly work area. Assist in maintaining the security of the warehouse. Ensure all seals and sensitive documents are properly secured when not in use.

Other Duties:
Safe use of powered equipment, RF scanners, computers, and printers. Follow company policies, guidelines, and ISO procedures. Exposure to varied environmental conditions (heat, cold, dry, humid, light, dark, dusty, etc.) Repeated heavy lifting over 25 pounds as needed Repetitive motion consisting of (but not limited to) walking, climbing, and carrying Repetitive stationary activities consisting of (but not limited to) standing, sitting, bending, stretching, stooping, kneeling, crouching, squatting, reaching, pushing, pulling, holding, and grasping Details may vary dependent on work function – the duties are all inclusive as associates may be requested to assist in various areas of the operation as needed.

Performs other duties as assigned. Work overtime as dictated by business whether mandatory or voluntary.

Supervisory Responsibilities:

None

Minimum Required Qualifications:

• Education and/or
  
  Experience:
  
  Must have a high school diploma or general education degree (GED). 1-3 years' experience working in inventory control or warehousing admin experience.
• Skills, Knowledge and Abilities:
  Computer Skills Intermediate computer skills RF Scanners Proficient MS Office Applications Language Skills English (reading, writing, verbal) Mathematical Skills Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products. Other Strong attention to detail accuracy and accomplish job task in a timely manner. Ability to perform duties with minimal supervision or guidance.
  
  Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. Effective communication skills

Preferred Qualifications:

1-2 years' experience working in a warehouse/logistics/distribution environment 1-2 years' experience working with Warehouse Management Systems (WMS)

Physical Demands:
Occasionally Bending Frequently Walking and Standing Constantly Sitting Ability to Lift/Carry and Push/Pull 11-20 pounds Reach above shoulder, squat, or kneel.

Work Environment:
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.