IT Technician

Benefits

• We train and promote from within
• Excellent low-cost health benefits
• Retirement plan with employer‑paid contributions
• Paid vacation and 10 holidays

Position: IT Technician (located in Phenix City, Alabama)

• Actively support the company IT operations throughout the U.S. utilizing strong PC and network knowledge
• Efficiently and effectively troubleshoot and resolve technology issues by phone and/or remote‑control tools
• Communicate with users to provide positive results and an excellent user experience
• Coach and demonstrate best practice problem‑solving methods to users
• Build, diagnose, and repair PCs, laptops, and printers
• Efficiently and conscientiously manage an inventory of computer components and supplies
• Address various and concurrent issues with timely and effective resolution
• Understand file/folder sharing, device sharing, and permissions
• Troubleshoot various network and Wi‑Fi issues to completion
• Work effectively within a Help Desk covering multiple time zones
• Install and support Microsoft, IBM i, and other business software and licensing

• Two years’ computer and network problem‑solving experience (commercial/large network environment a plus)
• Knowledge of Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra
• Experience with Microsoft Windows, Microsoft 365, and Exchange
• Working knowledge of TCP/IP, DNS, DHCP, and Group Policies
• Familiarity with remote connection to a business network: VPN, Wi‑Fi, WANs, and LANs
• Experience with Zebra label printers is preferred
• CCNA and/or A+ certifications or equivalent education is recommended
• Business network, wireless, and VOIP skills preferred
• Knowledge of anti‑virus software and other desktop security products is preferred
• Ability to successfully work both independently and in a team environment

Because this is more than an invitation, it is a commitment to offer opportunities for personal and professional growth to everyone. We ask people to grow with us and make the company even better.

We provide an excellent benefit package including a full Health Benefits Plan (medical, dental, and vision) with low-cost premiums, a 401(k) with company match and additional retirement contributions, and company‑paid life insurance.

Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.