Customer Service Associate III

Customer Service Associate III

CGI Federal is looking for experienced Customer Service Associates to support the Philadelphia Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.

Your future duties and responsibilities include: operating various equipment for high-speed scanning, mail out, and metering of mail; preparing and mailing envelopes with correct passport and corresponding supporting documents; boxing and archiving files for storage purposes; interfacing with passport applicants at Agency/Center Information and Will-Call counters; ensuring appointment is scheduled; reviewing passport application, photograph, identification and supporting documentation for completeness prior to adjudication;

ensuring the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information; printing and reviewing passport books for accuracy and quality; processing refund/reimbursement requests; generating a credit card payment from the applicant and distributing completed batches to the Cashier's Office; assisting with Acceptance Agent training; assisting CSM in maintaining and cataloging electronic records of passport acceptance facilities;

contacting applicants to request necessary documents; resolving undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application; generating correspondence to resolve application discrepancies.

Required qualifications to be successful in this role include: HS diploma or GED; three years of general office experience; two years of experience utilizing a variety of office software, specifically Microsoft Office; capable of performing tasks while maintaining a high level of accuracy; ability to work in one place and traverse the office on a continuing basis; must maintain constant awareness of all aspects of internal and external security;

ability to successfully complete the CGI Background Investigation; US citizenship and an ability to obtain an MRPT clearance; selected candidates must be able to frequently lift and carry up to 45 lbs.

What you can expect from us:
Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.