Access Coordinator NPS

National Patient Services Access Coordinator

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

The Children's Hospital of Philadelphia (CHOP) National Patient Services (NPS) Access Coordinator serves as the primary contact for all domestic referrals at The Children's Hospital of Philadelphia. The NPS Access Coordinator may also serve as contact for international referrals when necessary. The NPS Access Coordinator supports families and coordinates medical appointments for new patients accessing care  NPS Access Coordinator is a front line ambassador representing CHOP to all referring families, physicians, embassies, governmental health authority's, foundations and insurance companies.

Culturally sensitive understanding/knowledge and superior customer service is required to support this patient population.

This position works in collaboration with NPS Intake Coordinator, Nurse Coordinator, Nurse Supervisor, Business Manager, Financial Counselors, Language Services and Hospitality Team to ensure all aspects of the patients/families visit are coordinated and convenient.

Location:

CHOP Roberts Center for Pediatric Research

Address: 2716 South Street, Philadelphia, PA 19146

Work Schedule:

• Monday–Friday: 9:00 AM–5:30 PM
• First 90 days: 3–4 days per week onsite.
• After the 90-day introductory period: 1–2 days per week onsite.

What You Will Do

• Conducts an efficient, structured and focused interview to help assess the clinical needs of the requester
• Answers all phone calls and triages appropriately to domestic or international team.
• Maintains excellent customer service by providing a warm welcome to all families, enhancing the patient family experience.
• Serve as a resource person for CHOP staff when questions arise regarding patient services access information.
• Acts as a liaison between caller, physician, and office personnel to ensure a coordinated course of care for our families.
• Strong understanding of how this position helps support families to have a positive experience at CHOP.
• Coordinates interactions with ancillary services and payment entities of patients.
• Able to work independently, as well as a member of team, with excellent communication and interpersonal skills.
• Outstanding organizational skills and problem solving.
• Able to multitask in a fast paced environment.
• Responsible for the coordination of all scheduling requests
• Works closely with Financial Counselor to confirm financial clearance before appointments are scheduled.
• Initiates scheduling requests within a 24-hour period.
• Coordinates and secures all scheduling requests for families within 24 to 72-hour period.
• Sends appointment letter to family.
• Requests and schedules Language Services for families as needed.
• Connects family to Hospitality team for assistance with lodging and local transportation.
• Serves as the primary contact for payment and security entities.
• Ensures that all patients are registered completely and correctly in Epic and Salesforce.
• Enters all patients and physician contact information EPIC in Salesforce.
• Knowledge of insurance verification and eligibility benefits.
• Uploads all authorizations and verification of benefits to EPIC and Salesforce.
• Provides supportive financial and employment letters to the families, if requested, before initial appointments.
• Provides additional access assistance to patients at the Children's Hospital of Philadelphia.
• Informs new family of assistance and…