Dispatcher​/Customer Service Rep; Clerk , Local Government; Wayne County Area Agency Aging

THE POSITION

Located in scenic Honesdale, PA - Wayne County Area Agency on Aging Transportation Department is seeking qualified applicants interested in expanding their administrative skills in a professional public service environment. This position offers a challenging and rewarding opportunity supporting services that enhance the lives of individuals in the community. Wayne County offers a comprehensive benefits package.

You will be one of the first individuals that community members will interact with and provide a positive impact on behalf of Wayne County’s Transportation Services for our Area Agency on Aging. This position performs a wide range of front desk and clerical duties to support drivers, supervisors, and caseworkers as well as community members who are consumers our services. In this Clerk 2 position serving as a Dispatcher/Customer Service Rep, you will perform the following duties:

• Trip Coordination:
  Take travel reservations from existing consumers; direct and communicate with drivers to ensure safe, reliable, and timely transportation
• Customer Intake:
  Help new consumers complete forms to apply for transportation services
• Data Verification:
  Check and ensure the accuracy of customer data, addresses, trip mileage, and reimbursement amounts and totals
• Front Desk Communication:
  Greet walk-ins, answer phones, take messages, and provide accurate general information, reliable and courteous customer service
• Clerical Work:
  Perform data entry, scan documents, and process mail; help maintain filing systems and ensure records are updated
• Agency Staff Support:
  Meet deadlines in a timely manner and maintain smooth paperwork flow for case management staff

• Full-time employment
• Work hours vary from 7:00 AM to 4:00 PM, with a 30-minute lunch. Work schedule includes irregular, evening, and weekend hours.
• Occasional travel in and out of the county for meetings may be required.
• Telework:
  You will not have the option to telework in this position.
• Salary:
  
  In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• Six months as a Clerk 1 and educational development to the level of the eighth grade; or
• Completion of a high school business curriculum; or
• Any equivalent experience and/or training which provided the required knowledges and abilities.

• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

• You must pass a background investigation.
• A conditional offer of employment will require a drug screening.
• This position falls under the provisions of the Child Protective Services Law.
• Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to (Use the "Apply for this Job" box below). and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union…