Operations & Facilities Coordinator

Are you a socially conscious, dedicated individual who is committed to building a better future for children, families, and their communities? If so, join us as we support early childhood education programs across the country to create positive outcomes for the children and families served.

The Operations and Facilities Coordinator is responsible for playing a critical role, working closely with the Director Operations and senior management staff. The coordinator is the first point of contact for all external vendors, maintenance, janitorial staff and delegate employees seeking assistance/or support in the areas of facilities management. This role manages office functions and provides administrative support to the operations department and its Director.

Our mission is bold:
To design and deliver research and evidence-based approaches to eliminate the gaps between young childrenʼs inherent potential and their achievement in school and life. With our partners, we accelerate child and family outcomes that honor all of the aspirations and cultures of the communities we serve.

Data-Informed Learning;
Transparent & Open Communication;
Growth Mindset;
Championing Equality;
Caring Teams & Communities.

• Works in concert with the Director of Operations and Departmental Managers to develop and uphold operational procedures, implement strategic initiatives and complete projects that impact the Company’s business objectives.
• Supports Director of Operations and Operations Department in meeting all programs or company wide goals.
• Serves as the initial point of contact for all submitted service tickets, emails, and general facility requests regardless of location, which includes troubleshooting problems.
• Establishes and prioritizes work orders in the ticketing system.
• Communicates and assigns work orders to technicians.
• Provides reports on open and closed work orders and checks status with the appropriate Technician.
• Liaises with contractors to assure stated work is completed properly.
• Maintains the plans for fire evacuation and disaster response. Serves as the facility emergency response coordinator.
• Responds to all emergencies. Emergency Liaison with Municipal departments.
• Coordinates with our Learning and Development team to communicate emergency plans.
• Fields urgent issues and communicates with building engineers in the event of emergencies.
• Supports and facilitates communication and action between departments.
• Ensures timely and quality service delivery to clients, which includes following-up with clients to ensure customer satisfaction.
• Provides administrative support to the Operations team.
• Maintains and updates administrative policies and processes.
• Maintains contracts for all utilities, communications, storage, cleaning services, and trash removal.
• Establishes and maintains listing of all lease required services, i.e.. Preventative Maintenance Agreement, etc.
• Maintains up-to-date records, including vendor/contractor lists and files, in all formats.
• Purchases technology, janitorial and building supplies.
• Issues company supplies to personnel, while maintaining an inventory of equipment.
• Prepares internal billbacks and documents for all spending related activities.
• Maintains and manages purchase orders and expense reporting.
• Maintains inventories for and ensures responsible use of supplies and equipment (including maintaining proper control and procedures with corporate purchasing and credit cards), mail handling, processing letters/correspondence, events/meeting planning, staff meeting coordination and minutes, report generation, invoice/expense reporting and contact database management.
• Maintains all technology equipment and software, including printers, copiers, desktop…