Housekeeping Quality and Standards Manager

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.

As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Housekeeping Quality and Standards Manager

Job Profile Title

Assistant Facilities Manager

Job Description Summary

The Division of Facilities and Real Estate Services (FRES) provides the expertise, business process, policies and standards required to plan, design, construct, operate, maintain and renew the physical assets of the University, excluding the health system. In addition, the Division, comprised of approximately five Departments, is responsible for the strategic planning, management and operation of non-academic University property, and collaborating with the neighborhood to create a safe and economically vibrant destination.

With close to 12M square feet of space, FRES maintains 186 buildings on a campus of 276 acres, completes over 60,000 maintenance requests per year, and starts approximately 250 projects a year. FRES is comprised of the following Departments:
Administration, Office of the University Architect, Design and Construction, Real Estate, Operations, and Maintenance.

The University of Pennsylvania is implementing a campus transformation entitled Penn Connects (http://(Use the "Apply for this Job" box below).). This comprehensive, award winning effort is expanding the campus over the next 20 years, including the construction of new academic research and recreational facilities. In addition, the University has secured $300M in Century Bond funding and continues to upgrade existing facilities over the coming years. https:///

Job Description

The Housekeeping Quality & Standards Manager is responsible for ensuring consistent, high-quality cleanliness across all schools and centers on campus. This role conducts regular quality inspections, facilitates calibration tours, and maintains inspection data for management and key stakeholders. The manager supports hiring processes for housekeeping staff, oversees payroll auditing in collaboration with the FRES payroll team, and manages relationships with uniform and microfiber vendor.

Additional responsibilities include supporting Work Force Management/Workday administrative tasks, maintaining the union seniority list, and coordinating the housekeeping recognition program. The position works closely with the Housekeeping Operations Manager and Director of Housekeeping-who oversee a workforce of more than 500 union housekeepers and 53 contracted managers responsible for over 7 million cleanable square feet-to ensure service levels meet university standards and comply with the Collective Bargaining Agreement.

This role reports directly to the Housekeeping Operations Manager.

Job Responsibilities

+ Conduct comprehensive quality inspections across all shifts and campus buildings to ensure housekeeping services meet established standards, safety requirements, and performance expectations.

+ Collect, track, and analyze inspection data to identify trends, deficiencies, and areas of excellence.

+ Use findings to strategically focus inspections and support current housekeeping Key Performance Indicators (KPIs), driving continuous quality improvement.

+ Analyze inspection and performance data to assess operational effectiveness and service quality.

+ Prepare and present clear, actionable reports to the housekeeping management team.

+ Monitor progress toward KPIs and recommend corrective actions or process improvements based on data-driven insights.

+ Meet regularly with schools, departments, and campus centers to review inspection data, address concerns, and ensure service alignment with customer expectations.

+ Attend customer meetings, facilitate inspection walk-throughs, and…