Data Analyst

Job Description Summary

Collaborates with business owners, data scientists, and data engineers to identify, prioritize and formulate relevant data analysis efforts. Collects, integrates, cleans and refines data and conducts exploratory data analysis (EDA). Communicates results and implications to team members and internal customers. Creates user‑friendly reports and dashboards and trains customers on their interpretation and use. This role is distinct from Data Analyst II by the level of knowledge and experience required.

Conducts descriptive and exploratory analytics, understanding and communicating what a dataset can tell us about members, products, processes, competition, economic environment, and marketing promotions.

Creates reports, visualizations and dashboards to answer business questions.

Trains business customers on their interpretation and use.

Assesses data cleanliness and cleans data, ensuring accuracy, completeness, reliability, relevance and timeliness.

Continuously builds domain expertise in various credit union subject areas, such as marketing, underwriting, fraud and servicing channels.

Completes all required training programs to maintain up‑to‑date knowledge applicable to assigned duties and responsibilities, including regulatory compliance requirements.

Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.

Delivers friendly, caring service to internal and external members.

Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.

Follows all physical and online security procedures and maintains strict confidentiality of all member information.

Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.

Works scheduled hours and maintains punctuality.

Performs other related duties as assigned or requested.

• 4‑Year Bachelor’s Degree in Business Analytics, Economics, Statistics, Finance, or closely related field (Required)
• 1 year of responsible business domain experience in data analytics (Required)
• Experience in consumer finance a plus (Required)
• Experience with data/analytical tools (Excel, SQL, SAS/SPSS, PowerBI, Tableau, Incorta) (Required)
• Experience with programming languages Python or R for data cleaning, exploratory/descriptive data analysis (Required)

An equivalent combination of education and experience may be considered.

• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
• Learn and apply information about a wide range of Credit Union products, services and regulatory compliance requirements, to assess member situations and develop solutions.
• Communicate in a professional manner and deliver information clearly and effectively.
• Actively listen to questions, opinions and ideas of others.
• Use tact and diplomacy in sensitive and confidential situations.
• Use correct English including spelling, grammar and punctuation.
• Understand and follow written and oral instructions.
• Strong analytical aptitude with a driving curiosity to identify, formulate, and solve problems.
• Ability to assess cost trade‑offs related to decision‑making and further data acquisition/analysis in a business context.
• Comfortable deriving business implications from data/analyses and making recommendations for business action, even in the absence of complete information.
• Desire and ability to continuously learn new analytical methods and tools in order to have increasing impact on business results.
• Ability to train and develop others.
• Set priorities and manage one’s own time effectively.

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job.

• Intermittent standing, sitting, walking, bending and climbing.
• Using hands repetitively to handle, feel or operate computers and other standard office equipment.
• Reaching with hands and arms.
• Intermittent lifting and carrying up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works in a general office environment. Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability. We are proud to be a Drug‑Free and Tobacco‑Free Workplace.