Project Manager, Client Relationship Management

Job Title:

Producer

Company description Digitas Health is the modern creative agency that takes on the biggest moments in healthcare, raises the standard of creative, and connects people, partners, and ideas to create work that earns its place in culture. Purpose-built for today's complex and evolving landscape, we partner with some of the world's largest healthcare brands to do big things by moving faster, connecting deeper, and unlocking new possibilities at the intersection of creativity, data, technology, and empathy.

Guided by our purpose, Connected for Good, and fueled by a vibrant, magnetic culture—we deliver meaningful work that drives relevance, changes behavior, and creates lasting impact, always grounded in humanity, not just technology. As part of Publicis Health and Publicis Groupe, we bring together entrepreneurial energy with the scale, stability, and depth of one of the world's leading communications networks.

At Digitas Health, what sets us apart isn't just who we work with, it's how we work and how it feels to be here. Our culture attracts curious, driven people who want to make a difference and be part of something bigger. Our teams are intentionally crafted across disciplines, perspectives, and experience levels, bringing strategy, creativity, data, and technology together from the start.

We believe the best ideas come from curiosity, collaboration, and healthy debate and we expect people here to be thoughtful, engaged, and eager to shape what's next. If you're energized by complexity, motivated by impact, and excited to help redefine how healthcare connects with people, we'd love to meet you!

Overview The Producer leads the production of multi-channel projects of medium size or complexity, and is ultimately responsible for the delivery of high quality deliverables that power client satisfaction, meet business requirements, and balance client and agency economics. May career-manage another.

Knowledge PM Technical

Skills:

Proficient in project managing via a flexible approach. Well-versed in production needs; considered an expert in at least one channel (interactive/digital, print, or video) but understands other mediums well enough to be a strategic problem solver SOWs:
Prepares accurate statements of work, with quick turnaround time and minimal revisions. Creates or reviews statement of work documentation; accountable for top-down and bottom-up budgets to ensure scopes accurately reflect required work effort Client finances:
Accurately calculates cost-to-complete estimates Thought Process:
Regularly demonstrates critical thinking skills Technology:
Continuously learning technology and ability to quickly adapt to new technologies Agency process:
Advocate and champion of agency processes Strategy Project Plans:
Creates and manages master project plans and timelines via a cross-capability collaborative approach Quality Control:
Ensures team adherence to QC plan Process improvement:
Proactively identifies opportunities to adjust processes for efficiencies. Identifies opportunities to streamline processes and to create efficiencies and suggests alternative solutions Trouble shoot:
Solution oriented. Brings problems with potential solutions to the attention of management. Conflict resolution:
Arbitrates team conflicts and facilitates cross-capability solutions Resource allocation:
Leads resource allocation discussions on the project-level with cross-capability team

Collaboration:

Keeps team informed of changes. Communicates clearly and frequently. Leads team communication plan; monitors and adjusts as needed to ensure effective and efficient communication. Project risk:
Identifies and monitors project risks; leads mitigation plans Tactics and Execution Execution:
Manages production of engagements from award to completion Change process:
Manages change request process, identifying and documenting changes in scope Internal Relationships and Team Leadership:
Positive influence within department. Develops strong and positive working relationships with other departments/ stakeholders Management:
May mentor and direct the activity of an Associate or Senior Associate Estimates:
Provides accurate and realistic cost-to-complete estimates and forecasts for assigned projects Culture:
Promotes and contributes to business unit's culture and environment On-boarding:
On boards new team members to the brand/ agency process Client Relationship Client process:
Has intimate understanding of client processes and priorities Managing expectations:
Ensures that appropriate client and internal stakeholder expectations are managed Communication and Writing:
Lead role in ensuring timely, accurate client documentation and correspondence (for internal team). Presents complex data or messages in a clear, succinct, compelling manner Deliverables:
Ensures production deliverables meet client requirements

Effective negotiation and conflict management skills Computer literate, proficient in Microsoft…