Service Advisor

Description

Are you a "people person" with a passion for automotive excellence?
Stocker Subaru is seeking an ambitious, customer-focused Service Advisor to join our fast-paced service department. In this pivotal role, you aren’t just a liaison; you are the bridge between our world-class technicians and our valued local community.

As a Service Advisor, you are the face of our service center. Your mission is to translate "car talk" into clear, actionable solutions for our customers. You’ll manage the customer journey from the first "hello" to the final hand-off, ensuring every client drives away feeling confident and cared for.

• Customer Advocacy: Listen intently to customer concerns, document symptoms accurately, and act as their dedicated guide through the repair process.
• Technical Liaison: Perform initial inspections and test drives to help technicians pinpoint issues quickly.
• Financial Clarity: Verify warranty, insurance, and service contract coverage; provide transparent, accurate repair estimates.
• Workflow Management: Schedule appointments, draft detailed repair orders, and maintain meticulous records in our database.
• Team
  
  Collaboration:
  
  Partner with supervisors and technicians to ensure every vehicle is serviced with speed, precision, and quality.

• Pay: $40,000 – $60,000 per year
• Schedule: Full-time
• The Perks:
  • 401(k) with company matching
  • Comprehensive Health Insurance
  • Generous Employee Discounts
  • Rewarding Referral Program

• Good time management skills
• Reliable and be able to be counted on by team members and management
• Be customer focused
• Be able to multitask
• Have good communication skills
• The ability to work evenings and some Saturdays