Customer Success Associate - Healthcare

Position: Customer Success Associate - Healthcare Payments
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Category:
Customer Success

Job Schedule:

Full time

Posted Date: T22:15:47+00:00

Job Shift:

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Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences.

As a Customer Success Associate in Healthcare Payments, you will play a crucial role in supporting customers in their journey toward achieving their desired outcomes. You will work closely with our Customer Success team and other cross-functional groups to ensure a seamless customer experience. This role provides an opportunity to grow your skills within a fast-paced, team-oriented environment. Your primary responsibility will be to help healthcare providers maximize the utilization and satisfaction with our products and services.

J.P. Morgan Healthcare Payments powers a better healthcare payments experience on one platform that connects consumers, providers, and payers for every healthcare payment transaction. The Customer Success Manager requires a self-motivated, problem-solving healthcare professional who wants to learn and be challenged in a fast paced, team-oriented environment. The Customer Success Manager is responsible for helping healthcare providers maximize the utilization and satisfaction with Insta Med products and services.

Job responsibilities

* Helps execute product adoption, expansion, and retention activities to support a healthy customer base

* Investigates and resolves customer issues in a timely and efficient manner

* Maximize revenue retention by identifying service and utilization trends, then developing and executing action plans to address the issues.

* Manage service escalations by identifying the scope of the issue, containing the impact, managing the positioning and communication, and ensuring the issue is brought to full resolution.

* Collaborate with customer stakeholders on the analysis and prioritization of defects and enhancements. Then coordinate internal prioritization and position timing expectations with your customers.

* Collaborate with other teams within J.P. Morgan in support of your customers, including facilitating regular meetings with stakeholders and managing follow up action items.

Required qualifications, capabilities, and skills

* 2+ years of experience or equivalent expertise in customer success or a relevant domain area

* Strong verbal and written communication skills

* Comfortable using technology with a willingness to learn new technological skills, programs, and tools

* Demonstrated analytical skills and critical thinking ability

* Strong technical aptitude and ability to effectively communicate with both technical and business stakeholders.

* Ability to quickly learn and understand Insta Med's products and articulate best practices to maximize the value of our solutions.

* Sound judgment in responding quickly and effectively to customer inquiries and managing customer expectations.

* Minimum of 2 years' experience in a healthcare industry

Preferred qualifications, capabilities, and skills

* Healthcare technology experience preferred.

* Bachelor's Degree or higher, or equivalent work experience