Customer Success Manager

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.

The company believes data should fuel business success. The organization's AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain Data Unification, and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Connected Data Platform delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on award-winning data unification and cloud-native Data Unification capabilities to improve efficiency, manage risk and drive growth.

The organization's values guide everything they do. With an unyielding commitment to prioritizing "Customer First," they strive to ensure customer success. They embrace differences and are "Better Together" as One Team. They are always looking to "Simplify and Share" knowledge when collaborating to remove obstacles for each other. They hold themselves accountable for actions and outcomes and strive for excellence. They "Own It."

Every day, they innovate and evolve, so that today is "Always Better Than Yesterday." If you share and embody these values, you are invited to join the team and contribute to the mission of excellence.

The company has earned numerous awards and top rankings for its technology, culture, and people. The organization was founded on a distributed workforce and offers flexible work arrangements to help people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let's talk!

The Customer Success Manager (CSM) is responsible for driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership for customers throughout their relationship with the organization. This role serves as the primary post-sale point of contact after implementation and uses in-depth knowledge of the products being sold, the customer industry and/or business processes, and technical expertise to facilitate adoption and utilization of the organization's products.

The CSM will inspire and guide customers towards meeting their goals through delivering unified, interoperable data to their business. As a CSM, this role is the champion of customers, building and maintaining strong relationships to ensure their success on the platform and the retention and growth of the customer base.

• Account management for large enterprise customers to help them gain value from the organization's solutions as measured by retention, adoption, growth, and customer advocacy.
• Provide required visibility into Customer health by identifying adoption opportunities and retention risk to align internal teams around customer’s success.
• Build a comprehensive understanding of customers' business goals and objectives, crafting a strategic success plan that aligns with and supports the achievement of those goals.
• Document and review the success plan, provide guidance on the customer journey and use a consultative approach to help customers achieve their goals.
• Hold and grow a trusted advisor relationship with customer sponsors such that all activities are closely aligned with the customer's business case, strategy and goals allowing the full potential of the organization's solutions to be realized.
• Track, report, and benchmark all milestone-related adoption activities such that the overall success of the customer's initiative can be closely monitored including visibility to executive sponsors.
• Actively promote all current products the customer has licensed while identifying additional opportunities to showcase additional features, products and services.
• Demonstrate product features beyond central…