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Strategic Customer Success Specialist | SaaS Growth & Renewals
Job in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-08-04
Listing for:
Triwill Group
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
Triwill Group is seeking a Customer Success Specialist to establish and nurture relationships with assigned customers, acting as their primary contact and ensuring LighthouseAI delivers maximum value and ongoing engagement.
The role collaborates with cross-functional teams on adoption plans, reviews performance metrics, supports renewals and upsell opportunities, and creates/upholds SOPs to guide the department.
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