Customer Service Associate
Job in
Philadelphia, Philadelphia County, Pennsylvania, 19153, USA
Listed on 2026-08-04
Listing for:
Hertz
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
Provide customer service that drives satisfaction and retention, empowering staff to deliver excellent service;
Handle first contact resolution and manage customer interactions at the counter;
Serve as the primary Net Promoter Score liaison for management and communicate performance actions;
Analyze NPS results to identify causes and implement plans to improve guest satisfaction;
Coach and guide employees to understand customer needs and improve service quality;
Ensure adherence to corporate policies and procedures by all staff
Position Requirements
10+ Years
work experience
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