Mortgage Servicing Agent - Bilingual Spanish & English

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Provides high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer’s needs. The major accountabilities of this position may include: resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance;

taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact.

• Kentucky
• Indiana
• Ohio
• Texas
• Arizona
• Missouri

• High school diploma or equivalent
• Two to four years of relevant experience
• Bilingual ability to read, write, and speak in business-level proficiency of SPANISH language and English

• Strong phone communication skills with a customer-centric approach
• Problem-solving/critical thinking skills
• Proven time-management and organizational skills
• Familiarity with digital applications (e.g. banking apps, money transfer apps, payment/billing apps)
• Strong technology skills with the ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to work independently in a remote setting free from distractions
• Associate’s degree, Bachelor’s Degree, or some college experience a plus
• Previous customer service or call center experience is a plus
• Leadership experience a plus

9 Weeks of Training:
Monday - Friday 9:00 AM - 6:00 PM CST 10/5-12/4 100% Attendance Required;
No time off permitted.

Set Starting Pay: $20.00/hour (Additional Pay offered for Bilingual Language, shift time & Saturday schedules)

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits…