Customer Success Manager

Job in Philadelphia, Philadelphia County, Pennsylvania, 19117, USA

Listing for: PromptPath

Full Time position
Listed on 2026-08-30

Job specializations:

Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Account Manager
Sales
Customer Success Management, Client Relationship Management, Account Manager

Salary/Wage Range or Industry Benchmark: 90000 - 120000 USD Yearly USD 90000.00 120000.00 YEAR

We’re hiring Customer Success Managers to own a book of dealership accounts from launch through long-term success.

Continue your career where every conversation drives the automotive business. Prompt Path is an AI conversation platform reshaping how automotive dealerships connect with their customers.

Prompt Path is funded by some of the top VCs in Automotive and is growing fast with an industry recognized leadership team:
Trio of Tech Heavyweights Forms Prompt Path Leadership Team - Auto Dealer News.

Watch what our customers are saying about Prompt Path:
Prompt Path and Autobahn Fort Worth.

The Role !

You’ll lead onsite launches and training, then drive ongoing value via structured check-ins to sustain adoption, expand usage, and ensure measurable outcomes. This role is remote with frequent travel (up to 50%) for launches, onsite training, and key business reviews.

Your Focus!

Travel to dealership locations to install Prompt Path’s platform and deliver hands‑on training to various teams within the dealership.

Responsible for retention and growth through account ownership. You will work on multiple accounts, managing client relationships, and their growth strategies.

Conduct follow‑up sessions (both in‑person and virtual) to ensure adoption, usage, and engagement.

Develops strong, trusting relationships with clients, providing leadership and support during the entire customer success lifecycle.

Serve as a point of contact for dealerships after onboarding, building strong relationships and ensuring customer success.

Monitor dealership usage and proactively identify opportunities to increase adoption and engagement.

The right candidate should have 5+ years of automotive industry experience, has a passion for problem soliving, relationship develop and using data to drive improved behavior and results. Prompt Path has employees in ten states, and is building its core in Austin, TX.

As a full‑time employee, you will be eligible for company benefits including medical, dental, and disability.
You must already be authorized to work in the United States.

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