Customer Advocacy Specialist — Escalations & Resolution
Listed on 2026-09-30
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Bilingual, HelpDesk/Support
Affirm is a remote-first company reinventing credit to offer honest, friendly terms. The Customer Advocacy Associate II on the CAR team investigates complex complaints, identifies root causes, and coordinates remediation with cross-functional partners to improve products and processes.
You will learn consumer finance policies and servicing processes, delivering fair outcomes and learning from each escalation to reduce risk and enhance customer trust.
For the Customer Advocacy Specialist — Escalations & Resolution position at Affirm, we are reviewing applications now.
Step into the Customer Advocacy Specialist — Escalations & Resolution role at Affirm in PA, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in PA, United States.
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