Participant Services Representative - Public Trust

Dunhill Government Solutions is hiring Participant Services Representatives to support a federal program. This is a full-time, fully remote role based in the U.S., answering participant questions by phone, email and web chat. It's a strong entry point into federal work for anyone with customer service or call center experience.

• Handle inbound and outbound calls, email and web chat from program participants, meeting service-level targets
• Log every contact in a web-based case management system and link each call to its open case
• Research and resolve processing issues, missing documents and data errors, and follow each one through to resolution
• Support back-office processing and data-integrity reviews
• Follow the program's published processing guidelines

• High school diploma or GED
• 0--2 years of call center, customer service or public relations experience
• Composure and courtesy during high call volume
• Strong written and verbal communication, listening skills and attention to detail
• U.S. citizenship and the ability to obtain a Public Trust (Tier
  1) determination
• Available for one of three day shifts (Eastern): 7:00 AM--3:30 PM, 8:00 AM--4:30 PM, or 9:30 AM--6:00 PM
• Candidates residing in California or the New York City metro area cannot be considered at this time

Full-time (40 hours/week), seasonal, fully remote.

$17.75 per hour.