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Cross-Department Customer Complaints Investigator

Job in Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listing for: Alliance Homes Group
Full Time position
Listed on 2026-10-02
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 52000 - 72000 USD Yearly USD 52000.00 72000.00 YEAR
Job Description & How to Apply Below

Alliance Homes Group is seeking a Customer Complaints Investigator to support the Customer Complaints Manager. You will review escalated cases and coordinate with multiple departments to ensure timely, fair resolutions.

This role follows housing ombudsman guidelines and aligns with Alliance values to place customers in trusted hands, delivering clear documentation and follow-up actions.

You will maintain accurate records, track progress, and contribute to process improvements.

As a Cross-Department Customer Complaints Investigator, you will play an important part at Alliance Homes Group in United States.

For the Cross-Department Customer Complaints Investigator position at Alliance Homes Group, we are reviewing applications now.

Step into the Cross-Department Customer Complaints Investigator role at Alliance Homes Group in United States and grow with us.

Please review the full job details above before applying.

If your experience matches this role, we encourage you to apply.

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