Customer Experience
Listed on 2026-10-02
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Remote (Global) Full-Time 3+ years $90,000 - $120,000 + Retention Bonus
Role OverviewPartner with agency owners, enterprise clients, and partners to ensure rapid adoption, successful migrations, and measurable business growth on Webigo AI.
Key ResponsibilitiesGuide newly onboarded agencies through workspace setup, funnel migrations, and AI assistant training
Conduct consultative strategic reviews to identify automation opportunities and workflow improvements
Act as the primary customer advocate, funneling product feedback directly to engineering leadership
Maintain stellar retention rates and drive account expansion across our enterprise tier
Candidate Qualifications3+ years in customer success, account management, or technical onboarding in SaaS
Familiarity with CRM systems, marketing automations, and sales funnels
High empathy and exceptional problem-solving skills under tight deadlines
Fluency in English; additional languages (German, Spanish, or French) is an asset
Generous base salary plus retention and expansion bonuses
Home office setup budget of $1,500
Paid parental leave and family support benefits
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