Financial Aid Counselor​/Assistant Director

About Holy Family University

Holy Family University is a sponsored ministry of the Sisters of the Holy Family of Nazareth founded in 1954. The University is a private institution in the Catholic tradition with campus locations in Philadelphia and Newtown PA. The main campus is nestled in the heart of a historic residential neighborhood in Northeast Philadelphia that is vibrant and just minutes from the excitement of Center City.

The Newtown campus is located in Bucks County surrounded by nature and a step away from parks, farmers' markets and great dining.

One of the best parts of Holy Family University is our welcoming atmosphere--and that's not by chance. Our mission centers on creating an environment that encourages all members to get to know one another, learn from one another, and experience a range of perspectives and worldviews. Our community is strong because of this.

University Benefits

Holy Family University takes pride in offering a range of meaningful and flexible benefits designed to promote the health and wellness of our employees and their dependents. Our comprehensive benefits and resources focus on physical, mental and financial wellness to include medical, prescription, dental and vision. We did not stop there; we also offer our employees the following fringe benefits and more.

* Commuter Benefits:
Transit and park benefits through pre-tax payroll deductions

* Half-Day Fridays:
Enjoy half day Fridays in the summer

* 403(b) Retirement:
Discretionary match up to 5%; vested immediately

* Time Off: 12 Paid Holidays, Vacation, Personal, Sick Days and a week off for Winter Break

* Tuition Benefits:
Employees or dependents pursuing a first Undergraduate Degree receive 100% tuition remission; employees pursuing a first Master's or Doctoral degree, receive 100% tuition remission; eligible dependents pursuing a first Master's or Doctoral degree, receive 50% tuition discount.

* Alpha House: 50% Discount for Nursery, Pre-K and Kindergarten

Position Summary

Responsible for verifying eligibility and awarding financial aid in compliance with federal, state, and institutional guidelines. The employee will collect, examine, and verify additional FAFSA-required documents when necessary. The employee will counsel students and families in matters of financial aid eligibility. They will be responsible for executing and analyzing various queries/reports and websites as they relate to student data management and financial aid eligibility.

This position is expected to master financial aid technology and tools after effective training.

The employee must commit to the mission, goals, and objectives of Holy Family University.

Essential Functions:

Job duties that must be performed, with or without reasonable accommodation, and may include any of the following tasks, knowledge, skills and other characteristics. This job description is illustrative and is not a comprehensive listing of all functions and tasks performed by incumbents in this position.

* Evaluates, verifies, packages, revises, and processes financial aid in compliance with all Title IV, state and institutional guidelines for their set population of students.

* Greets, advises and counsels current and prospective students, families, and others regarding financial aid questions and timelines in person, over the phone, and through email.

* Responsible for being on-call on their assigned day of the counselor of the day rotation.

* Cross-trained to assist all students within any division.

* Develops and maintains strong working knowledge of all aspects of verification, including federal requirements and tax return analysis.

* Works with University Advancement on maintaining, updating, and processing Excel and SSRS reports utilized during the Holy Family Named Scholarship application process.

* Processes all late drops, withdrawals and SAP warning letters when applicable.

* Assists and executes processes used to generate correspondence utilizing Colleague's communication management.

* Seeks out and takes advantage of training opportunities related to financial aid particularly regarding federal and state processing.

* Relies on training and various resources available to think critically and make decisions independently.

* Assists with the data entry of incoming documents, analyzing to ensure accuracy, and maintaining and executing processes used to generate correspondence utilizing Colleague Communication Management and university managed document imaging software.

* Develops and maintains strong working knowledge of all sources of student financial aid (federal, state, institutional, other).

* Assists in creating and maintaining all electronic processes used to facilitate financial aid processing.

* Ability to access and interpret information from financial aid related web sources (COD, NSLDS, FPS, Grant Us).

* Processes queries and reports from Colleague, SSRS, and ELM.

* Understands PA State Grant program requirements as well as all other PA program requirements.

* Collaborates with…